Data Entry, Management and Customer service
Resume:
CHARITY FELTS
*******.*********@*****.***
OBJECTIVE
To be a part of an ever growing field and company that services the customer service needs of others at an exciting time of technological advancements that allow working remotely.
SKILLS
Customer Service, Technical Troubleshooting, SaaS, CRM applications, Computer mechanics, as well as Phone and customer etiquette training. Communication skills, Flexibility and Organizational skills are my primary focus when working remotely.
EXPERIENCE
COMMUNICATIONS OFFICER – CITY OF GALAX
August 2024 – March 2025
I worked as a 9-1-1 dispatcher for the twin counties area. I am trained in VCIN and NCIC as well as FEMA and disaster readiness. I have a nationwide security clearance and specified training in not only emergency management but also multitasking and handling several very important tasks at once.
ASSISTANT PROJECT MANAGER - MODSQUAD
October 2022 – Present
Assisted in the planning, coordination, and execution of projects from initiation through completion, ensuring alignment with scope, timeline, and budget.
Supported the Project Manager in managing day-to-day project activities, including scheduling meetings, preparing progress reports, and tracking milestones.
Collaborated with cross-functional teams, contractors, and vendors to ensure timely delivery of project components and to resolve any issues or delays.
Maintained comprehensive project documentation, including meeting notes, change orders, status updates, and risk assessments.
Monitored project timelines and deliverables using project management software (e.g., Microsoft Project, Asana, Trello, or similar tools).
Assisted with budget tracking, invoice processing, and resource allocation to help keep projects within financial scope.
Conducted quality checks and helped enforce compliance with company standards, regulatory requirements, and client expectations.
Acted as a key point of contact between internal teams and external stakeholders, facilitating clear and consistent communication.
Contributed to post-project evaluations and lessons-learned sessions to support process improvements and future project success.
MOD CONTRACTOR - MODSQUAD
January 2021 – October 2022
Respond to customer inquiries efficiently and professionally through various communication channels (phone, email, chat).
Resolve product or service issues by clarifying the customer's concerns, determining the root cause, and offering appropriate solutions.
Document customer interactions and maintain accurate records in our CRM system.
Follow up to ensure full resolution of customer concerns.
Collaborate with internal departments to escalate and resolve complex issues.
Maintain up-to-date knowledge of company products, services, policies, and procedures.
CONTRACT CARRIER - USPS
August 2001 – March 2018
Provide mail service as well as customer support for over 600 customers daily. This included but was not limited to selling shipping supplies and handling problems with delivery when they occurred.
LEAD TECH SPECIALIST- OFFICE DEPOT
March 2018 – March 2019
I was the lead tech in repairs and sales. We not only sold new computers and software but repaired damaged tech for customers daily. I was top in the store on a regular basis in sales and customer satisfaction.
OWNER & OPERATOR - ALT TECH SERVICES
January 2018 – March 2019
I did local computer repairs at a reduced cost to those in need. This often included virus protection and removal, computer cleaning, and updating.
EDUCATION
ASSOCIATES IN INFORMATION TECHNOLOGY 2007
University of Phoenix
I held a 4.0 GPA throughout my entire degree program as I learn all of the basics of information technology. My degree included everything from the basics of computers to security and how to maintain a persistent and up to date working environment. I can build computers parts as well as install all programs needed to run as well as specialized programs. I can work remotely without issue to repair problems as they occur and virus decryption and removal was an exciting and challenging course I excelled at. I also attended classes in business management and customer service.
EXPERIENCE IN LEADERSHIP
Although I tend to work better in a solo environment, I also excel when in leadership roles. I managed a team of six other technicians and took our team from the bottom of the regional scores to the top five within a year. I taught them positive sales practices and how to build better customer relations, as well as how to complete jobs in a more satisfactory way. I am organized and can learn new skills and easily teach them to others quickly and efficiently.
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