Customer Service Representative
Resume:
Donnell Jones
Glen Burnie, MD *****
*************@*****.***
Having an extensive background working in the food and beverage industry. Possessing the correct attitude using my own uniqueness and charisma has played a vital part in winning over customers. Not only has my past employment focused upon this sector, but has bolstered my hands-on experience with numerous training courses and certifications over the years. I have over 20 years in the food and beverage industry. 12 in restaurant management, prior to 2017. This makes me an ideal candidate for a management position. Looking to pass my knowledge on to others who may be just entering this amazing environment of service work. Being known for my hard work,excellent communication skills and attention to detail is wonderful. But not being distracted under pressure is what I pride myself on. I am looking for a career, not just work. CUSTOMER SERVICE REPRESENTATIVE
Maryland Health Connection via Symphony Placements (Temp Agency) Remote worker
09/24- 01/2025
Help customers with their questions about Healthcare coverage, pick primary care providers and managed care organizations, and correct wrongly entered information.
· Answer inbound phone calls to provide information and assistance regarding health care insurance options. Update customer and account information as needed.Update case records and notate purpose of call.Utilize multiple database applications as resources.Be open to feedback for continuous improvement and growth. Respond to general customer inquiries Strive to meet performance metrics for continued professional growth opportunities. Salesforce is the CRM system that we used.
Administrative Assistant/ Driver (Private Duty)
02/2019- 06/25
Take care of clients' phone calls, answer any questions of the caller, set up appointments, set up for meetings, respond to emails, check all incoming and outgoing mail. Make personal and business appointments, Create work schedules weekly and monthly as things may change during the week. Pay bills utilizing the correct bank cards of the client. Noting any financial discrepancies, if any. Booking plane tickets. Drop off and pick up at the airport when needed. Client name is Lawanda Jones 410-***-**** DIetary Sous Chef
Compass Rose Nursing Home
08/12/23- 06/24/24
Measure and assemble ingredients for menu items
Collaborate with the Executive Chef to cook and prepare meals during our dining hours. Maintain accurate food inventories
Properly store food items at appropriate temperatures. Rotate stock items as per established procedures Restock kitchen for subsequent shifts. Ensure that the food prep area and kitchen are cleaned and sanitized throughout and at the end of your shift
Customer Service Representative
(In Store) and (Hybrid Remote)
Circle K Inc. Brandon Florida
03/22/23- 05/01/24
Manage transactions with customers using cash registers. Collect payments whether in cash or credit. Issue receipts, refunds, change or tickets. Resolve customer complaints, guide them and provide relevant information. Answer the phone calls, taking care of any discrepancies a customer may have. Maintain a clean and tidy store and bathrooms, Check and note product and equipment temperatures. Track transactions on balance sheets and report any discrepancies. Bag, package goods, stock shelves, receive truck orders. Handle merchandise returns and exchanges. Complete a nightly inventory when working in the store. Call center work was just to answer consumers questions and provide them with the appropriate answers as well as employee questions on something pertaining to needing help closing out a register this was done on call remotely Environmental Services Lead
University of Maryland Medical System (BWMC) - Glen Burnie, MD November 2022 to February 2023
Assist supervisor in creating cleaning tasks daily, weekly and monthly. Assign housekeepers to discharge rooms Train employees on proper cleaning procedures for various bacteria and diseases some with UV Light expectations All forms of floor care i.e. ( Striipping, Waxing, Buffing),Complete room cleanliness checks Assist hospital staff with any environmental services problems as needed
Provide beds for rooms,Replace Sharps containers as needed
. Check sign in sheets to make sure they align with clocked in hours Environmental Services Manager / Dietary Manager
HealthCare Services Group (HCSG) - Glen Burnie, MD February 2019 to June 2021
1. Creating Work Schedules, Cleaning Calendars, Stripping and Waxing Schedules, budgeting my payroll hours, hiring and training of new employes
2. Operated a 2 building site with a bed count of 203 beds 3. Working alongside a 13 employee Staff we cleaned and disinfected buildings daily and on time 7 days a week 4. Trained Floor Technicians to keep floors clean daily, strip and wax when necessary, and burnishing. 5. Trained housekeepers to clean rooms daily as well as the deep cleans of specific rooms. 6. Trained laundry personnel the importance of their role as well.
7. All hiring of staff for environmental services
Lead Cook
Christopher Place Employment Academy
June 2019 to March 2021
● Teaching students the importance of food safety and food product rotation and shelving. ● Menu selection and meal preparation for dinner 4 days out of the week directing tasks according to the head chef's terms. .Prepare high quality food items according to standardized recipes and instructions to meet production, delivery, and service schedules.
Serve and prepare meals for delivery to consumers using correct portioning, meeting outlined standards, making sure the product is at the correct temperature.
Plated/ presented correctly and attractively as well as tasteful. Clean kitchen during and after shift maintaining a high level of cleanliness. Store/ discard excess food according to safe food handling procedures.
Make sure all daily logs and documents are filled out correctly (i.e. product temps and waste logs) Line Cook/ Banquet Cook
Crescent Hotels & Resorts, LLC - Baltimore, MD
November 2017 to June 2019
Open the kitchen in the morning, preparing lunch for all hotel staff and morning buffet for the restaurant. Prepare a chef special everyday for the hotel restaurant.Prepare my line for lunch. Help prepare food for catering events within the hotel. Prep my line for the next day once I turn over for lunch. Prepare dinner for all hotel staff coming in at night for the next shift to take to the employee lounge.
*Prior work of 2017 can be given upon request
Education
Jersey College School of Nursing 02/23-
High School Diploma
Edmondson Westside Senior High School - Baltimore, MD Certifications and Licenses
Food Manager Certification
Ex: 2030
CPR and First Aid Certification ex: 02/2026
National Caregiver Certification 10/29/22
Various Environmental Certifications (i.e Stericycle Certificates)
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