Customer Service & IT Support Specialist
Resume:
Joshua Ford
*************@*****.*** 202-***-****
SKILLS
Critical and Logical Thinking, Hospitality, Written and Oral Communication, Knowledge of Operating Systems, Team-oriented, Multitasking, Time management
EDUCATION
High School Diploma; KIPP COLLEGE PREP
EXPERIENCE
Chef Geoff's West End — Host. 03/2023 - present
Greeting and assisting customers
Make reservations
Providing instruction
Answer phone calls
Managing reservations through designated system
Puttery — Concierge. 06/2022 - 03/2023
Greeting and assisting customers
Make reservations
Providing instruction
Answer phone calls
Managing reservations through designated system
Directing them to the right course
City Winery – Host. 03/2022 - 05/2022
Greeting and assisting customers
Escorting guests to their seats
Managing walk-in and calls
Managing reservations through designated system
IRS - I. T 08/2018 – 08/2019
Learning JavaScript and Python
Solving the computer issues
Testing out new types of software
H.O.P.E Project - IT Technical Support Intern 06/2017-08/2017
Installed software, modified and repaired hardware and resolve technical issues
Troubleshoot Wi-Fi and Ethernet networking issues
Communicated with customers unexperienced with internet issues
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