Dynamic Administrative & Customer Service Specialist

Lisa Williams

Heflin, AL ***** +1-470-***-**** **************@*****.***

Professional Summary

Experienced professional with nearly 17 years in customer service, reception, and administrative roles. Skilled in multi- line phone systems, data entry, conflict resolution, and client communication. Adept at managing office tasks, handling customer inquiries, and supporting diverse teams. Seeking a full-time receptionist or customer service position to leverage strong interpersonal and organizational skills. Willing to relocate to: Oxford, AL

Work Experience

Laundry/Housekeeper

Cleburne County Nursing Home Heflin, AL

June 2023 to Present

* Performed laundry and housekeeping duties to maintain a clean and safe environment for residents.

* Cleaned and sanitized floors, rooms, and common areas according to facility standards.

* Supported environmental services (EVS) tasks as needed throughout the nursing home.

* Assisted with various housekeeping responsibilities to ensure resident comfort.

* Followed safety and infection control procedures to protect residents and staff.

* Worked as part of a team to complete daily cleaning schedules efficiently.

* Communicated with staff and residents to address housekeeping needs. Receptionist

Five Star Conyers, GA

August 2019 to May 2023

* Answered multi-line phone systems and directed calls to appropriate staff.

* Managed accounts receivable and payable, ensuring accurate financial records.

* Performed data entry, faxing, copying, and handled incoming and outgoing mail.

* Prepared and completed bank deposits for the office.

* Provided customer service and support to visitors and clients. Receptionist

AAA Plumbing Oxford, GA

February 2015 to August 2020

* Answered multiple phone lines and directed customer inquiries efficiently.

* Maintained filing systems and performed regular office duties such as faxing and copying.

* Prepared and processed bank deposits and credit card statements.

* Supported daily office operations and assisted with customer service needs. Housekeeping Supervisor/Inspector

Life Maid Easy Holly Ridge, NC

April 1990 to January 2015

I cleaned the beach houses, residential homes, and offices, including sweeping, mopping, and wiping down beds and furniture. Disinfecting.

Education

General (High school diploma)

Dixon High School Jacksonville, NC

September 1985 to June 1989

Upper secondary education

Some college

Some college

Skills

Debt collection phone call Appointment scheduling Cash management Answering Phones faxing,bank deposits, cashier, All receptionist duties Industrial cleaning Delivery driver experience General Ledger Accounting Basic math Phone call management Specimen collection / processing Senior care Laboratory experience Driving Computer skills Communication skills Customer service Fire safety procedures POS Customer communication Customer support Data entry Phone communication Multi-line Phone Systems Chemical handling safety procedures Geriatrics Order entry Attention to detail Personal protective equipment (PPE) use Teamwork Computer operation Microsoft Word Writing skills Clerical Experience Hospital experience Slip and fall prevention Research Typing Home health

Certifications and Licenses

Driver's License

Present

Non-CDL Class C

Present

Driver's License

Additional Information

Authorized to work in the US for any employer

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