Hard-working Customer Service Professional with 20+ Years Experience

Karen Brunelle

** * **** ***** *****, Foxborough, MA 02035 · 774-***-**** · ************@*****.***

Professional Summary

Organized and energetic customer service and sales representative with extreme attention to detail and more than 20 years experience. Demonstrates proficiency in Microsoft Office Suite, with strong integrity and a commitment to confidentiality.

Skills

Excellent communications & listening skills Sound analytical and problem-solving skills

Interpersonal & Time Management skills Retain transferable stills

Experience

AUGUST 2023 – PRESENT

CARE PROFESSIONAL, UZOMA CARE CORPORATION, dba HOME INSTEAD

Assist clients in their own homes with personal care, housework, and errands.

DECEMBER 2014 – SEPTEMBER 2025

CASHIER, DEMOULAS MARKET BASKET

Wait on customers checking out of the store. Ring items through the cash register, bag items, and collect payment while keeping a professional attitude and ensuring the customer is completely satisfied.

MARCH 2003 – NOVEMBER 2014

HOUSEHOLD MANAGER AND CAREGIVER

Oversaw the care of family members and three homes.

JULY 2001 – MARCH 2003

CUSTOMER SERVICE REPRESENTATIVE, ONEBEACON INSURANCE

Answered incoming calls and provided proof of policy coverage for agents and the insured.

JULY 2000 – JUNE 2001

BANK TELLER, FLEET BANK (now Bank of America)

Process various banking transactions quickly and accurately. Assist with the opening and closing of the bank.

1995 – JANUARY 2000

SENIOR CUSTOMER SERVICE REPRESENTATIVE, MEDIAONE (now Comcast)

Oversaw the operations of a one-person front counter office. Took payments and exchanged equipment or took equipment returns. Assisted with customer concerns over the phone or in person.

SEPTEMBER 1988 – 1995

CUSTOMER ASSISTANCE REPRESENTATIVE, CONTINENTAL CABLEVISION (now Comcast)

Assist callers with all kinds of repair issues over the phone. Set up appointments for in-home technical repair if needed. Compiled daily and weekly telephone statistics reports. Sent out customer satisfaction questionnaires and compiled results in a weekly report distributed to management. Followed through with calls left with the answering service and assist with sales calls.

Education

Associate of Science in Computer Networking Systems, ITT Technical Institute, Norwood, MA

Graduated: September 2015

Associate of Arts in Communications, Dean College, Franklin, MA

Graduated: May 1985

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