Customer-Focused Service & Operations Professional
Resume:
Sheri Smith
************@*****.***
SKILLS
● Customer Service
● Leadership
● Creativity
● Detail-Oriented
● Problem Solver
● Teamwork
● Flexibility
● Adaptable
● Organizational
● Determined
EXPERIENCE
AJ’s Fine Foods, Phoenix, AZ — December 2025–Present Cashier
● Deliver friendly and efficient customer service in a high-end grocery retail environment.
● Accurately process cash, credit, and digital transactions while maintaining drawer accuracy.
● Assist customers with product questions, pricing, and store policies to ensure a positive shopping experience.
● Maintain a clean and organized checkout area in compliance with food safety and store standards.
● Work collaboratively with front-end staff and supervisors to manage peak hours and minimize wait times.
● Support store operations by bagging groceries carefully and assisting with additional customer needs.
Chewy, Phoenix, AZ — October 2025–Present
Order Fulfillment Specialist
● Accurately picks, packs, and prepares customer orders to meet quality and delivery standards.
● Operates handheld scanners and warehouse systems to verify product information and inventory locations.
● Loads and unloads shipments while maintaining organization and product integrity.
● Follows safety procedures, PPE requirements, and company policies to prevent injuries and damage.
● Maintains a clean, efficient work area to support workflow and minimize delays.
● Collaborates with team members to meet daily production goals and ensure timely fulfillment.
Hertz, Phoenix, AZ. October 2024-May 2025
Customer Service Representative and Incoming Returns Associate
● Provided exceptional support by resolving inquiries and ensuring a seamless rental process.
● Handled reservation changes and cancellations accurately to maintain satisfaction.
● Utilized company systems to process transactions and verify customer information securely.
● Inspected returned vehicles for damages, cleanliness, and fuel levels per company policies.
● Processed returns efficiently, ensuring a smooth and positive customer experience.
● Communicated additional charges, such as damage fees, clearly and professionally.
Twisted Stitches, Phoenix, AZ. February 2019- December 2024 Sales and Operations Lead
● Oversaw the execution and completion of various embroidery projects.
● Proficiently monitored store financials, including cash handling and daily reconciliations.
● Demonstrated excellent customer service skills by resolving inquiries, promptly handling complaints, and exceeding customer expectations.
● Utilized embroidery software and equipment knowledge to troubleshoot technical issues and ensure consistent, high-quality finished products.
● Developed and maintained strong client relationships. WESCAP Real Estate Services, INC, Phoenix, AZ. January 2023 - June 2024 Accounts Receivable Manager
● Reviewed and finalized deposits across 21 apartment complexes
● Coordinated with site managers and various agencies to ensure appropriate payment.
● Engaged in critical analysis of ledgers to ensure accuracy
● Performed on-site visits to assist site staff with deposits and organization
YouFit Gyms, Phoenix, AZ. January 2021- January 2023 Member Service Leader
● Cultivated a welcoming environment and ensured a positive member experience through exceptional customer service.
● Showcased a proactive approach to achieving top monthly sales for memberships and personal training appointments.
● Effectively managed and documented all customer service issues, ensuring swift resolution and member satisfaction.
● Collaborated with management on marketing initiatives, contributing to increased membership retention and acquisition.
● Conducted informative and engaging club tours, establishing strong relationships and trust with prospective and current members. Career Break, Phoenix AZ. 2006-2020
Home Manager
● Focused on family caregiving and household management
● Proficient in multitasking, time management, and interpersonal skills developed during these dedicated caregiving years
Quest Communications, Phoenix, AZ. 2001-2006
Customer Service & Sales Consultant
● Delivered exceptional service by promptly addressing customer inquiries and resolving issues related to service, billing, payments, and technical troubleshooting.
● Consistently surpassed monthly sales targets for various products and services through effective communication and persuasive skills.
● Produced detailed progress reports and sales forecasts, providing actionable insights for business growth and strategy development.
● Proficiently utilized multiple software systems, including Qwest internal legacy systems, to manage customer interactions and enhance operational efficiency.
Affiliated Eye Surgeon, Phoenix, AZ. - 2000-2001
Billing Specialist/Customer Service Representative
● Managed medical claims processing and patient support services.
● Provided guidance to office staff on claims, authorizations, and statements.
● Ensured accuracy and completeness of all information for efficient claims processing.
● Utilized website and telemarketing to follow up with customers.
● Addressed patient inquiries promptly and courteously via phone, email, and mail.
EDUCATION
Central High School, Phoenix, AZ.
National Institute of Nail Technology (N.I.N.T.), Phoenix, AZ. Licensed Nail Technician
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