Optical Retail Manager with Cost-Cutting Expertise

Douglas Fisher

Retail Store Manager

772-***-**** *****************@*****.*** Vero Beach, FL 32966 PROFESSIONAL SUMMARY

Dynamic Optical Manager with a proven track record at Stanton Optical, achieving a 10% reduction in operating costs through strategic initiatives. Expert in optical dispensing and exceptional customer service, fostering strong patient relations while ensuring compliance with industry standards. Adept at managing operations and mentoring staff to enhance performance and efficiency.

SKILLS

Retail Sales Point of Sale Systems Customer Service Complaint Resolution Patient Relations Optical dispensing Optical sales Document management Laboratory operations Frame adjustments Prescription evaluation

EXPERIENCE

OPTICAL MANAGER, Vero Beach, Florida

Stanton Optical, March 2022-February 2025

Developed and implemented cost-saving strategies for optical services, resulting in a 10% reduction in yearly operating costs.

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• Monitored daily operations to ensure compliance with safety regulations and industry standards. MANAGER, Port St Lucie, Florida

Best Value Jewerly and Pawn, April 2011-February 2022

• Mentored and trained new employees on company policies and procedures. Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.

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• Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities. OPTICAL STORE MANAGER, Palm Bay, Florida

Wal-Mart, March 1993-April 2011

• Resolved customer complaints in a timely and professional manner.

• Provided feedback on staff performance so they could better understand their roles within the organization. Maintained detailed records of inventory levels, orders, and customer transactions for accurate accounting purposes.

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HVAC MANAGER, Vero Beach, Florida

Smith Sevices, April 2006-March 2011

• Mentored and trained new employees on company policies and procedures. Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.

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• Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities. EDUCATION

HIGH SCHOOL DIPLOMA, Elmore Ohio

Woodmore, June 1981

REFERENCES

References available upon request

AWARDS

• Wal-Mart Vision Center Store of the Year

• Member of the Wal- Mart Advisory of Optical Procedures

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