Supervisory Customer Service & QA Leader

JG

JOSEPH GILL

*******@*****.*** 704-***-**** Charlotte, NC 28205

My objective is to obtain a position in customer service supervision/management. My education as well as work experience is perfectly tailored to meet your perspective company needs. Project organization

Communications

Relationship development

Powerful negotiator

Report writing

Supervision

Meduit Charlotte, NC

Sr. QA Analyst

12/2021 - Current

Developed and executed test plans ensuring software quality and reliability.

Collaborated with cross-functional teams to identify software defects and solutions.

Led testing efforts for new software releases and updates across multiple platforms.

Performed monthly evaluations for the Charlotte CoreWell client which consisted mainly on Hippa QA compliance kpi adherence. Generat multiple excel spreadsheet reports per the QM department. SELF Charlotte, NC

Day trader/home health care

01/2008 - 05/2009

Worked part time as a semi retired health care provider who take care of my grandmother and mother from 2008 present.

Honda Financial Services Charlotte, NC

Collections Specialist

01/2005 - 05/2008

Compiled and analyzed data for loan loss reports to be reviewed by senior management in order to assess portfolio performance. Discussed delinquent clients' options in terms of proposed solutions or foreclosure with them.

Double-checked for demand letters and loan authorizations before sending packages to clients.

Followed up with customers to gather information and double-check information.

Researched topics and completed due diligence to resolve issues in a timely manner.

Negotiated a full payment of the balance.

Set up drafts and processed immediate payments after conducting thorough research and analysis of the account.

Used skip tracing and other methods to locate debtors. Used probing techniques to figure out why debtors were delinquent. Maintained a high volume of calls to meet the demands of a busy group. Handled [Number] outbound and inbound calls on a daily basis in order Summary

Skills

Experience

to collect owed debt.

Kept track of every detail about a customer's financial situation. Metrolina Dodge Charlotte, NC

Certified Automotive Salesman

01/2004 - 05/2005

Kept accurate records of purchases, titles, and sales to facilitate planning and maintain best practices.

Answered [Number] phone calls per [Timeframe] to assist customers. Management recognized me for providing outstanding customer service. Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements. Learn how to sell new/used automobiles in a competitive environment, canvassed customers, cold calling, greeting customers, showing vehicles to them, prepping pre finance applications if sales are non cash. Coordinated with financial sales manager/general manager regarding approved denied applications.

Constantly communicating with customers regarding vehicle approval status, communicating with vehicle insurance companies to ensure sold vehicle is insured adequately.

Constantly communicated with the detail team to ensure adequate car cleanliness and fuel.

Making sure customers were happy with their vehicles before they drive them off the dealership lot.

Citi Group Charlotte, NC

Senior Collector

01/1999 - 05/2004

Was responsible for assisting the collection supervisor with monitoring collection calls, processing and adjustment of terms, settlements coordinated team meetings, team competitions, tracking collection rep 1 associates attendance, work performance and collection experience for consideration for promotion to senior collector as well as maintaining my own collection portfolio.

Won the going above and beyond the call of duty award. Check n Go Charlotte, NC

Branch Manager

05/1998 - 10/1999

Maintained the overall day to day business operations of the Gastonia branch. Oversaw a team of 5 tellers, customer service representatives, managed the approved credit applications process from front end to back in.

Collections

Coordinated with sales vendor

Stayed in constant contact with District/Regional management to ensure highest store profitability

Won two branch profitability awards as my store generated the highest volume in that year.

GE Capital Charlotte, NC

Customer Service Credit Specialist

10/1996 - 01/1999

Worked as a customer/credit analyst for the Lowes portfolio. Handled various Lowes customer incoming call inquiries, approved credit limits.

Handled various store inquiries as well

Work in a team environment with other team members. Gaston College Dallas, NC

Associate of Arts

01/1990

UNCC Charlotte, NC

Education and Training

BA in Economics

need 36 credit hours to graduate with BA - Some college (No degree)

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