Technical Support Engineer with IT Network Expertise

Ben Daneshgar

Mobile : 819-***-**** E-mail: *.*.*********@*****.***

I am actively seeking a challenging position in IT focused on network technology, software and hardware integration, and verification, leveraging the skills and knowledge I have acquired through years of experience and education. I am committed to delivering outstanding performance and driving professional growth in a dynamic work environment. With over 10 years of experience in network infrastructure management, I specialise in maintaining complex heterogeneous computing environments. My expertise includes managing key network services such as DHCP, DNS, and domain services and maintaining Cisco Catalyst 6500 Series Switches, ASA firewalls, VPNs, and SAN/NAS servers. I excel at providing comprehensive support to developers and setting up and maintaining databases, web servers, and network configurations. Additionally, I assist in administering rendering clusters and operating Audio/Visual installations. I have continuously worked full-time in the IT industry while simultaneously pursuing my education on a part-time basis. This has allowed me to apply theoretical knowledge directly to real-world scenarios, strengthening my problem-solving abilities and technical expertise. Balancing both commitments has enhanced my ability to manage multiple responsibilities efficiently, demonstrating my strong work ethic and adaptability.

I am adept at advising senior management on technical project viability, proposing solutions, and preparing technical reports and budgets. My experience encompasses designing, testing, and documenting network configurations, troubleshooting LAN and WAN infrastructures, and implementing Cisco-based enterprise networks. Dedicated to continuous learning and improvement, I am committed to ensuring seamless network operations and delivering high-quality technical support

PROFESSIONAL EXPERIENCE

System Network Administrator

CIMS (Carleton Immersive Media Studio ) - Aug 2019 - Now

● Maintaining a network infrastructure for a heterogeneous computing environment;

● Maintaining key network services including ADDS, DHCP, DNS, VPN and email, web and print servers;

● Set up and maintain remote desktop apps

● Set up, configured, and maintained Synology backup Servers.

● Providing support in setting up and maintaining web servers, networks and configurations in LAN and WAN.

● Manage SaaS B2B cloud services such as Azure, Gsuite and AWS.

● Familiarity with Google Workspace, Zoom, Salesforce,

● Set up and maintain VPS.

● Troubleshooting network connectivity issues related to TCP/IP, DNS, DHCP, VPN, and Wi-Fi for end-users.

● Providing end-to-end IT support by acting as the single point of contact for all incidents and service requests via phone, email, or ticketing systems.

● Diagnosing and troubleshooting IT issues related to hardware, software, networking, and mobile devices to ensure minimal downtime.

● Supported and maintained computer systems, including desktops, laptops, printers, and smartphones across different operating systems such as Linux, Windows, and Mac.

● Developing internal reports and documenting processes;

● Communicating with vendors to arrange the purchase of lab equipment, workstations and software licenses;

● Managing IT ticketing systems Zoho to track and document incidents and service requests.

● Maintaining Active Directory and Office 365 environments by managing user accounts, permissions, and password resets.

Network Engineer

Microworks Canada - Nov-2018- Oct 2019

● Design, test, and document network configurations to address approved Modification Requests (MR).

● Supporting and troubleshooting in both LAN and WAN infrastructures, including QOS, Multicast and MPLS Networks.

● Testing and implementing Cisco-based enterprise networks (switches, routers, and security appliances for Wide Area Network for small businesses with different branches.

● Writing and executing documented network device configurations, test plans, test reports, and status reports.

● Assembled and configured Cisco Switches, routers and firewalls. Technical Analyst-Hybrid Cloud

IBM Canada - Sep-2017- Sep 2018

● Technical Analyst on Cognos TM1

● Supporting a large client base of cross-functional groups across North America by providing technical experience and issue resolution in an efficient manner

● Troubleshoot, diagnose, install and configure Docker on different OS (Linux and Windows/VM)

● Troubleshoot, diagnose, install and configure Planning analytics workspace on different OS

(Linux and Windows)

● Troubleshoot, diagnose, install and configure and provide customer support Congo’s TM1, Planning analytics for Excel, CAFÉ, Architect, Perspective,TM1we IT-Network administrator

NetNo Iran Oct-2010 – July 2014

● Installed, maintained, troubleshooted and administrated the local area networks (LANs)

● Installed, maintained, and troubleshooted wireless network support and wireless access points

● Install and maintain Network Operation Servers(Windows Operating System 2003/2008)

● Install and maintain Virtual machine ( Vmware Workstation )

● DNS, WEB, DHCP, PRINT, Active Directory and Group Police

● Optimized server performance, upgraded and repaired server hardware

● Evaluate and install computer hardware, networking software and operating system software, and maintain peripheral equipment. Backup and restore system EDUCATION

● Carleton University

Bachelor of Information Technology/Network Technology.2016 to 2024.

(part-time student to achieve a Canadian degree)Ottawa, Canada

● Algonquin collage

Bachelor of Information Technology/Network Technology.2016 to 2024.

(part-time student to achieve a Canadian degree)Ottawa, Canada

● University of Applied Sciences

Bachelor of IT Network Engineering,2010-2014,

Tehran -Iran

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