Virtual Assistant - Logistics & Dispatch Specialist
Resume:
Scheduled drivers, taxi vehicles, best traffic routes, and designating
drivers to those pre-booked orders.
Recorded all calls, SMS texts, emergency and non-emergency responses, and other actions in both written and digital formats. Prioritized calls and emergency SMS messages by importance and urgency.
Accepted consumer and business client phone calls and emails to coordinate schedules and logistics.
Determined most appropriate traffic routes for emergency response vehicles.
www.linkedin.com/in/kimberly
-daan-0b5063266
********@*****.***
Minglanilla, Cebu Province
Excellent Communication
(Verbal, Written) & Listening
Empathy & Compassion
Multitasking Skills
Prioritizing Calls Based on
Urgency and Importance
Reading and understanding
routes maps and schedule
information
Calm Under Stressful Situations
Cold Calling experience
Flexible and adaptable
Ability to work independently
and efficiently in a remote work
environment.
Proficient in Excel or Google
Sheets
Bachelor of Science in Management
Accounting, 2020 - Graduate
SY: 2016-2020 University of San Jose-Recoletos
Attended various seminar and trainings about
accounting and leadership
Received Local Certificates of Participation,
Recognition and Completion
EDUCATION
AREAS OF EXPERTISE
ABOUT ME
Qualified Virtual Assistant and Customer Service with overall 5 years of experience in Cold Calling and Logistics Industry. Proficient in numerous software tools. With a strong work ethic, ability to tackle hard tasks & multitask and industry experience, I would be a great and productive team member.
WORK EXPERIENCE
KIMBERLY DAAN
8 months of experience delivering high-quality and accurate data input in fast-paced environments. Proficient in utilizing various data entry software and tools, with a keen eye for detail to ensure error-free data. Demonstrated ability to handle large volumes of data efficiently while meeting strict deadlines. Proven track record of maintaining confidentiality and upholding data integrity.
Data Entry Support Specialist
Create loads, set appointments for broker freight, dispatch, track and trace loads. Must be able to communicate effectively and efficiently via phone and email. Cold calling customer and negotiating rates.
Performs other related duties and participates in special projects as assigned Respond to daily inquires made by customer and/or vendor in relation to product movement, providing ETAs or managing a customer complaints. Sales Broker - Dispatch
2023 - 2023
Minute By Minute Logistics Remote
Dispatch Specialist
2020 - 2023
Azpired Inc. l Cebu, Philippines
Online Course Certificates / Completion:
General Virtual Assistant, Admin Assistant,
Social Media Management, Real Estate
Virtual Assistant Course
Coordinate service calls, Schedule Technicians and Route Optimization Monitor Technician Progress - track the status of ongoing repairs and ensure technicians meet established timelines.
Handle Customer Inquiries - Address customer inquiries, concerns, or reschedule requests in a professional and courteous manner.
Collaborate with Technicians: Communicate with technicians to provide necessary information, equipment, and support for successful repairs. Appliance Repair - Dispatch
Atlanta Appliance Angels Remote
2023 - 2025
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