Client Services & Operations Leader

KRISTEN LEIGHTON Client Services & Operations Professional

603-***-**** ************@*****.*** Castle Rock, CO CAREER SUMMARY

Highly organized client services and operations professional with 15 years of experience in fast-paced, protocol-driven environments. Proven track record of managing high-volume workloads, improving workflow efficiency, and delivering exceptional client communication. Seeking an opportunity to contribute to a growth-focused organization where precision, accountability, and service excellence are valued TECHNICAL SKILLS

Communication Workload Management Process Compliance Problem-solving Assessment Organization Customer Service Team Leadership Advocacy Collaboration Multitasking Documentation Conflict Resolution Time Management PROFESSIONAL EXPERIENCE

PERSONAL INJURY CASE MANAGER Levine Law, LLC Denver, CO April 2025 - Present

• Manage a high-volume caseload of personal injury matters, ensuring accurate documentation, compliance with legal and medical protocols and strict deadline adherence

• Serve as primary liaison between clients, medical providers, and attorneys, maintaining clear communication and resolving complex issues efficiently

• Coordinate medical treatment scheduling, records retrieval, billing documentation, and case file organization to support case development and settlement preparation

• Monitor case progress proactively, following up on outstanding items to prevent delays and maintain workflow efficiency

• Maintain detailed case records and documentation within case management systems, ensuring accuracy and completeness in fast- paced environments

LEAD CASE MANAGER Varent, LLC Castle Rock, CO Sept 2021 – Aug 2025

• Managed funded medical treatment accounts for personal injury clients, ensuring accurate documentation and compliance with company guidelines

• Reviewed medical records, treatment plans, and billing statements to support funding decisions

• Coordinated with healthcare providers, attorneys, and clients to monitor case progress and facilitate timely payment processing

• Tracked account balances, lien documentation, and settlement updates to support reimbursement and reduce financial risk

• Maintained detailed, audit-ready records and resolved account discrepancies in a high-volume environment. SUPERVISOR OF CLIENT SERVICES MedicalServiceQuotes.com Castle Rock, CO March 2018 – Aug 2021

• Supervised client services team, providing coaching and workflow oversight to ensure quality and efficiency

• Coordinated medical treatment and equipment for workers’ compensation claimants while controlling costs

• Monitored case progress, resolved client concerns, and ensured policy and regulatory compliance

• Streamlined team processes and documentation, improving efficiency in a high-volume environment MEDICAL ASSISTANT/CODE Dermatology of Lone Tree Lone Tree, CO June 2017 – March 2018

• Applied CPT and HCPCS coding to patient invoices to ensure accurate billing and reimbursement

• Maintained and organized patient records within the EMR system in full compliance with HIPAA regulations ASSISTANT STORE MANAGER New Balance Denver, CO May 2014 – June 2017

• Supported daily store operations to meet sales goals and uphold customer service standards

• Supervised, trained, and scheduled staff to drive performance and maintain team accountability

• Resolved customer concerns and escalations to protect brand reputation

• Assisted with inventory control, merchandising, and loss prevention initiatives

• Partnered with store leadership to improve sales and operational efficiency EDUCATION

BACHELOR’S DEGREE Psychology Keene State College

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