Multi-Skilled Administrative Professional with Billing Expertise
Resume:
ERICA
REDMON
Atlanta, GA *****
**************@*****.***
Thorough Communication
Conflict Resolution in Stressed
Work Environments
Administrative Support
Travel Assistance
Leadership
Customer Service
Teamwork
Creativity
Organization
Efficient Multi-tasker
Ambitious Self Starter
Results driven & experienced administrator with a proven track of measurable results seeking a position that will further develop and utilize my customer service, administrative support, accounting, collections, and problem-solving skills to exceed overall company goals. Apartment Leasing Agent
Camden Vantage, Atlanta, GA December 2024 - April 2025 Executive Assistant to CEO
Artist Collective Entertainment,
Atlanta, USA
January 2022 - December 2024
Accounts Receivable Billing Clerk
Thomas Concrete April 2015 - January 2020
Account Resolution Specialist
Conifer Health April 2016 - January 2019
Employment
Resolved conflicts between tenants regarding noise, encroachments, and parking.
Collected monthly rent payments and other fees, always properly recording, and processing money.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Apartment management changed so I was laid off
Book travel & travel accommodations (hotels, ground transportation, etc.) Thorough communication & message delivery
Paperwork & expense report completion
Coordinate meetings / appointments
Maintain calendar / appointments
ACH date entry
Update pricing in the system
Review billing reports to check for projects and pricing discrepancies Prepare invoices listing items sold, amounts due, credit terms, and shipment dates
Reconcile yardage totals for each location before invoicing Prepare credit memorandums to indicate returned or incorrectly billed merchandise
Verify all physical tickets and account receivable reports to make necessary changes
Research computer files and gather records such as delivery tickets and billing reports
Input data and verify order accuracy
Addressed high-volume incoming/outgoing calls
Collection of assigned outstanding, aged account balances Skills
Collection Specialist / Renewal Retention
Staffmark June 2012 - April 2016
Customer Service Representative
Department of Internal Revenue April 2006 - September 2012 Document all collection activity
Maintain and organize unit
Drives inquiries from customers towards resolutions Supervised 100+ employees
Delivered high-quality service to customers
Matched skills of temporary employees to customers' needs Quoted customer bill rates
Achieved gross profit results consistent with established expectations Involved in the hiring process
Daily attendance supervision
Weekly payroll reports
Weekly invoice creation
Monthly reports
Safety committee
Performance evaluations
Assert disciplinary actions
Structured and maintained an average of 150% or higher as top collector 2 years consecutively
Located customers to collect installments, overdue accounts, damage claims, and non-payable checks
Call & persuade customers to pay amount due to scheduled payment arrangements
Discontinued services and merchandise repossession Addressed high-volume incoming/outgoing calls
Assisted customers with questions and concerns regarding their accounts Input customer data into database
Issue customer refunds
Answered heavy flow of incoming calls
Maintained required quota by selling company services and products Fast-paced work environment
Input contracts and documents into system
Atlanta Technical College
Associate of Arts in Business Administration 2007
Education
Management Software Proficiency
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
On-Base
Command Series
Quicken Books
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