Remote IT Support & Dispatch Specialist with 10+ Years Experience

CURTIS ODONIEL

Bradenton, FL - Willing to work remotely

Phone: 913-***-****

Email: *************@*****.***

Professional Summary

Remote-ready Specialist with 10+ years of experience answering urgent calls, coordinating field work, and resolving customer issues in fast-paced service environments. Strong record of reliability, attention to detail, and clear communication with customers over phone and mobile apps. Comfortable using smartphones, GPS, and basic computer tools to manage jobs, document work, and solve problems independently.

Key Skills

•Customer & phone support: Inbound calls, de-escalation, explaining services and pricing, documenting interactions

•Dispatch & coordination: Job intake, scheduling, routing, ETA updates, prioritizing urgent calls

•Tools & tech: Mobile work apps, GPS/route tools, basic office/computer skills (email, basic data entry)

•Technical & troubleshooting: Mechanical and electrical troubleshooting, lock and hardware issues, equipment diagnostics

•Work style: Reliability, time management, multitasking, working independently, fast learner

Education & Certifications

Diploma in Working as an IT Support Technician- Alison.com- Completed February 2026 (Learner Record Available)

Diploma in Information Technology Help Desk Support- Alison.com-Completed January 2026 (Learner Record Available)

Diploma in Cybersecurity-Alison.com- Completed January/ February 2026(Learner Record Available)

Certificate in Cybersecurity: Understanding Threats & Preventing Attacks-Alison.com-Completed February 2026(Learner Record Available)

CompTIA Security+ SY0-701 (93% practice exam complete, Udemy)

CompTIA Security+ SY0-601 (92% practice exam complete, Alison)

Technical Support Fundamentals

Google (Coursera) — March 2026

Experience

Senior Locksmith – Pop-A-Lock, Bradenton, FL/Kansas City, MO

July 2017 – Present

• Answered customer calls through a mobile app, collected details, and dispatched to locations while keeping customers updated on arrival times.

• Cut automotive, residential, and commercial keys by duplication or first-time generation by reading locks.

• Troubleshot automotive systems to program keys to vehicles and rekeyed residential and commercial locks.

• Diagnosed issues with residential and commercial locks and hardware and installed new or replacement hardware.

• NASTF certified to make automotive keys, following strict security and technical procedures.

Driver / Production Assistant – Midwest Thermal Vac Inc, Kenosha, WI

December 2016 – May 2017

• Transported product safely and on time, delivering to and picking up from customer locations.

• Kept vehicle clean and performed scheduled maintenance checks to ensure safe operation.

• Assisted in the production warehouse with tasks as needed, following instructions accurately.

Additional Information

Transitioning IT professional with hands-on technical experience, including diagnostics and client-facing troubleshooting. Currently advancing skills through key certifications in support and security fundamentals. Ready to contribute strong problem-solving to entry-level cybersecurity opportunities.

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