Client Support Specialist with Data-Driven Impact

Krystal Leonard

Client Support

704-***-****

****************@*****.***

Summary

Dynamic data-driven professional dedicated to delivering client success through strategic problem-solving and innovative thinking. I leverage a sharp analytical mindset to turn metrics into actionable growth opportunities, ensuring every decision provides measurable business impact. Highly adaptable in fast-paced environments, with the interpersonal "glue" needed to build enduring partnerships and influence internal initiatives that scale. Core Competencies

Navigating contract renewals and technical escalations Strategic FinTech Alignment Data-Driven Analytical Acumen Agile Industry Adaptability Navigating technical hurdles with a focus on user experience and business impact

Experience

WELLS FARGO 1/25-10/25 Customer Service Representative

-Communicate clearly on 100+ calls daily, providing support for products, service questions and concerns in simple terms. Document and or escalate complaints accordingly

-Build trust, empathize with customers and redirect, or calmly de-escalate upset or anxious clients

-Quickly identify customer needs and used best judgement to resolve issues according to company and federal guideline’s

-Maintain organization, confidentiality, and collaborated with team members daily BUILDERS WHOLESALE FLOORING 1/23-12/24 Billing Analyst/Inventory Clerk

-Reviewed financial reports identifying discrepancies and correcting billing errors

-Applied strong documentation and accuracy skills from billing analysis to completing daily support notes, follow

invoice plans, and maintain compliance

-Manually enter daily inventory logs and counts with consistency and accuracy as it was received using attention to detail

-Liaised with vendors, customers, and colleagues to streamline communication WILLIS TOWERS WATSON 9/20-10/22 Enrollment Specialist/Customer service Representative

-Handled sensitive financial/benefit information mandated to maintain privacy by HIPAA regulations

-Advocated for individuals’ rights, needs, and personal desires by providing simple explanations of benefit rules to customers who didn’t understand medical/insurance jargon then completed enrollment with them

-Provided patience and step-by-step support to vulnerable individuals with empathy while applying analytical- thinking and resolution driven skills

Education

TR Proctor 2003- High School Diploma

Coursera 2024- Cybersecurity Foundation Certificate National CPR Foundation- 2025 through 2027 CPR/AED Certificate

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