Engineering Tech & Customer Relations Leader
Resume:
Kai Christopher Pace
ATLANTA, GA
********@*****.***
PROFESSIONAL SUMMARY
Highly skilled customer service oriented and experienced Engineering Technician, UPS Technician, Craftsman & artisan with management, logistical, administrative, coding, and leadership skills.
EXPERIENCE
Feb 2025- October 2025
Politan Row- Supervisor
• Oversaw overall bar and food hall operations
• Event planning, setup, and management
• Tech and audio setup for multiple private and general events
• Boost sales via service and managing ordering of materials for day-to-day bar operations
• Liason for events and high end clientele
• Team building and people managing
• Maintained maintenance schedule/ on site first hands maintenance efforts
• Maintained and boosted relationships/sales with 14 different food vendors, one bar, and one speakeasy. March 2023-Sept.2025
Clean Hands Safe Hands- Installation Engineer/ Customer Account Satisfaction
● Plays integral role on a small team for a multinational tech/ health company solely focused on reducing infection rates in hospitals.
● On site Maintenance/ Customer satisfaction. Account verification and upkeep.
● Email verification and upkeep of customer accounts.
● Hardware accountability; packaging, assembly, and return.
● Communicate effectively across a spectrum of departments in house, and customer focused accounts to ensure reliable product function.
● Coding and set up of customer badge reels for tracking purposes.
● Coding/ Commission functional mesh network across multiple healthcare systems nationwide.
● Keep record of maintenance activities via company app and excel.
● Onsite training of doctors and nurses on infection prevention systems .
● On-call customer support to streamline business practices and workflow.
● Oversees transport and logistical flow of customer requests and product from start to finish of customer commissioning relationships and upkeep. August 2022-March 2023
Cloud Kitchens- Food management
● Oversees the management of over 60+ kitchen facilities and 100+ restaurant vendors ensuring the smooth operation of day to day food and entrepreneurial needs.
● Testing and troubleshooting of automated robot food delivery systems
● Facility management
● Provides solutions for vendors in reference to kitchen spaces that are currently being occupied
Sept 2021- July 2022
Exponential Power - UPS Technician
● Provide back-up power solutions to multiple critical power grid connected sites around the country
● Build, maintain, craft, and repair various systems of battery storage racks
● Assist in the installation of battery systems
● Cleaning, maintenance, crafting, and start-up of data center UPS systems
● Program various recording systems, monitors and methods of online UPS and battery systems
● Crafting wire systems and diagrams
●
United States Navy, USS WASP — Machinist Mate 3rd class January 2017 - February 2021; Sasebo, Japan
● Performed maintenance and repairs on 600 psi steam driven boilers
● Operated, performed maintenance, on 3 shipboard 2500kw, 4009 amp GE generators
● Tested samples of water and chemicals taken from boilers and other systems to ensure safety as well as longevity of machinery
● Supervised technical tasks of over 10 or more personnel
● Trained new operators on both job responsibilities as well as safety issues and standards
● Experienced Pump technician
● Experienced Forklift operator
● Knowledgeable and skilled at maintaining various piping systems spanning a variety of water, oil, fuel systems
● Trained large groups on a variety of categories on a regular basis
● Presentation of spaces, concepts, materials, and knowledge
● Drew, created, revisioned, and maintained multiple schematics of a litany of systems
SKILLS
● Damage control expert( firefighting, toxic gas, flooding and related casualties / cleanup)
● Exceptional mechanical knowledge necessary to repair malfunctioning boilers
● Proficient in math and the application of concepts
● High level of organizational skills needed to track and record information about multiple systems
● Capable of understanding and interpreting gauges and test results
● Self motivated & dedicated
● Record of maintaining high employee safety
● Artisan of wood, metal, and textiles
● Conceptualize thoughts, ideas and bring to life in spoken, visual, or digital form
● Data center power supply infrastructure and cloud management engineering capabilities.
EDUCATION
Southern Polytechnic State University/Kennesaw State University — August 2013 - May 2015; Marietta, GA
-Civil Engineering Technology Major
- Highly involved in campus life and event organizing
- Obtained exclusive position on freshman campus initiative team
- Proactive in community and outreach efforts
SAE Technical Institute
September 8- Present
- Audio Diploma Program
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