Efficient Administrative Specialist with Cloud Proficiency

CRYSTAL SCONCE

Gainesville, TX 940-***-**** *************@*****.***

EXPERIENCE

Just Landed Jets Client Services September 2025 – Current

**** ******** ******* ** ***** per weekend or as needed

Work remotely communicating with peers using Front, Slack, & iMessage

Managed client and operator emails with Front to respond to and follow up on time sensitive tasks

Schedule trips in Avinode, manage communications once a trip is sold by coordinating with operators and sending client itineraries.

Trinity Private Jet Flight Coordinator March 2025 – November 2025

Managed a fleet of part 91 aircraft including Hawker 800, CJ3, Cit Ultra, and CJ7

Booked client trips in JetInsight, managed aircraft schedules, coordinated with maintenance

Collected receipts from pilots, FBOs, etc. and created expense reports for each trip.

Arranged Customs/Handling for International trips and Submitted eApis using Flight Plan

Used DocuSign for creating and signing dry lease agreements

Secured ground transfers and catering upon clients request

Managed Stock Locker inventory for each aircraft and made purchases as needed

Flight followed using ADSB and FlightAware, communicated with clients to ensure flights were on schedule and communicated any delays or potential issues

Charter Flight Group Client Services September 2023 – December 2024

Worked remotely communicating with peers using Slack, iMessage on MacOS

Responded to client calls with Ring Central on an iPhone and provided excellent customer service

Booked client trips in Avinode, authorized and charged credit cards utilizing Stripe

Managed client and operator emails with Front to respond to and follow up on time sensitive tasks

Used DocuSign for signing charter contracts, credit card authorization forms and other documents to secure and book flights for our clients

Secured ground transfers and catering upon clients request, confirmed, and followed up to ensure services were delivered, paid for, and billed back to the client as needed

Flight followed using ADSB and FlightAware, communicated with clients, FBOs and operations teams to ensure flights were on schedule and communicated any delays or issues as needed

Jet It Aviation Client Experience March 2022 – May 2023

Worked remotely and communicated with peers using Microsoft Teams and Avaya on Windows 11

Managed client trips schedules in FL3XX and confirmed all details including Airports, FBOs, ground transportation and catering

Communicate to clients information regarding AOGs, Delays, TFRs, ATC, & Weather concerns

Cupcake & Co Bakery LLC Owner/Chef January 2019 – July 2023

Operated a pop up bakery at the Dallas Farmers Market since 2019 and opened a Brick and Mortar location in Sherman TX in 2021

Obtained and managed permits and business certificates required by government agencies regarding sanitation, and health inspection subsidies.

Customer Engineering Services Technical Support Specialist January 2019 – Sept 2019

Remote/Hybrid technical support using Cisco AnyConnect VPN Client

Resolved 90% of issues at first level support and assisted in training new technicians for my team

Friedman & Fieger Personal Chef May 2018 – Dec 2018

Provided personal chef services daily to high profile family

Prepared meals for clients at their Dallas and Malibu homes and catered/organized dinner parties

Compucom Service Desk Team Lead July 2013-Aug 2015

Project manager for customer service improvement project increasing first line resolution by 20%

FlexJet Bombardier Customer Account Manager & Charter Oct 2008 – July 2013

Provided personal service to Fractional Jet Owners by booking flights, providing timely and accurate trip itineraries, and coordinating with other departments to execute flawless customer travel experience

Completed monthly accounting and invoicing for my assigned clients

EDUCATION

Associates Degree of Applied Science in Culinary Arts – El Centro College – May 2018

Currently enrolled in online classes at UNT will have completed BAAS in May 2026

References are available upon request.

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