Technical Support Specialist Resume
Resume:
EIMEREN JARLEGO
Katy USA
********@*****.***
Dedicated Technical Support Representative skilled in optimizing customer interactions and product effectiveness. Responds promptly to customer questions and effectively resolves issues, contributing to increased user satisfaction. Demonstrated ability to support customer retention and enhance overall product experience.
• Python and PowerShell
• SQL and Java
• C++ and Splunk
• Network security and firewalls
• Cloud services (AWS, Azure, Google Cloud)
• Analytical thinking and problem-solving
• Communication skills
• Attention to detail
• Team collaboration
• Malware analysis and risk assessment
• Windows Server and Windows 10/11
• LAN/WAN networking
• TCP/IP protocols
• DNS and DHCP management
• Routing and switching expertise
• Firewall configuration and access control
• Security best practices
• Troubleshooting techniques
• System monitoring and user support
• Data backup strategies
• Technical documentation skills
• Server hardware management
• Software installation and maintenance
10/2025 to Current
IMPRIMIS NETWORKS
Katy, Texas
IT Support
• Configured and maintained user accounts across multiple platforms, ensuring secure access and compliance. Monitored network performance to identify and resolve connectivity issues, enhancing user experience and system reliability.
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• Provided technical support via phone, email, and in-person, resolving user issues and minimizing downtime.
• Installed and configured hardware and software for new employees, facilitating a smooth onboarding process. Conducted routine system maintenance and updates, ensuring optimal performance and security of IT infrastructure.
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03/2025 to Current
ALORICA, INC.
Tucson, Arizona
Customer Experience Agent
• Resolved customer inquiries efficiently, improving service reliability and satisfaction metrics.
• Provided empathetic support to foster trust and enhance customer experiences.
• Collaborated on solutions that increased overall customer satisfaction levels.
• Escalated complex issues for expert resolution, boosting customer confidence.
• Analyzed feedback to identify trends, driving service improvements and enhancing loyalty. 10/2020 to 02/2025
SUPREME DELIVERY TEXAS LLC
Katy, Texas
Delivery Associate
• Ensured the safe and timely delivery of packages to various locations, consistently meeting daily delivery targets. Maintained high standards of customer service through effective communication with customers and administrative staff.
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• Engaged professionally and positively with customers, enhancing overall customer satisfaction.
• Demonstrated proficiency in route planning and delivery management, optimizing delivery processes. Cultivated positive relationships with customers, enhancing satisfaction and fostering loyalty through attentive service.
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LA CRAWFISH
PROFESSIONAL SUMMARY
SKILLS
EXPERIENCE
02/2019 to 09/2020
Katy, Texas
Front of House Team Member/Cashier
Engaged with guests to ensure a memorable dining experience, fostering positive relationships and encouraging word-of-mouth referrals.
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• Managed inventory and cleanliness, boosting efficiency and dining experience.
• Processed payments accurately, ensuring seamless transactions and customer trust.
• Collaborated with kitchen staff for accurate order fulfillment, reducing errors. Demonstrated strong interpersonal skills by creating a welcoming atmosphere, significantly enhancing customer loyalty and repeat business.
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07/2017 to 01/2019
99 RANCH MARKET
Katy, Texas
Customer Service Representative
• Built strong customer relationships, resolving issues swiftly and enhancing loyalty.
• Efficiently managed customer inquiries, ensuring a seamless shopping experience.
• Guided customers to desired products, boosting sales in specialized sections.
• Proactively addressed complaints, significantly improving customer satisfaction. Resolved customer complaints swiftly, leading to measurable improvements in satisfaction scores and repeat visits.
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Worked closely with team members to streamline product location processes, enhancing efficiency and customer navigation.
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BACHELOR OF TECHNOLOGY: CYBERSECURITY Expected in 12/2026 Lone Star College - CyFair, Cypress, Texas
• Developed and executed penetration tests to identify and exploit network and device vulnerabilities.
• Analyzed network traffic to identify and respond to threats using techniques like sniffing and evasion.
• Applied root cause analysis to investigate security incidents.
• Participated in a simulated Cybersecurity Incident Response Team to investigate security incidents.
• Constructed and implemented mitigation and counter-techniques to neutralize cyber-attacks. ASSOCIATE OF APPLIED SCIENCE: COMPUTER NETWORKING (MICROSOFT SPECIALIZATION) 12/2024 Lone Star College - CyFair, Cypress, Texas
Installed, configured, and maintained LAN/WAN environments using Microsoft Windows Server and Active Directory.
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• Managed server resources and performed system monitoring for hardware, network, and server availability.
• Provided end-user support, troubleshooting network connectivity and software issues.
• Upgraded and maintained server operating systems and installed software updates.
• Configured security settings and user access permissions. EDUCATION
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