Multitasker with Custodial and Customer Service Skills
Resume:
Tawana LaSand
Poughkeepsie, NY *****
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Cleaner
Vassar College - Poughkeepsie, NY
January 2023 to Present
Full time cleaner responsible for cleaning bathrooms halls common areas disposing of garbage .Maintaining and disinfecting populated areas on campus .Following all cdc guidelines . Customer Service Representative (CSR)
Carnival Cruise Line - Dawson, GA
September 2022 to Present
inbound calls, make cruise reservations, and provide engaging customer service planning and booking trips, in addition to handling questions and other requests Food Service/Warehouse Assistant
Vassar College - Poughkeepsie, NY
2018 to Present
• Clean, cut, and cook meat, fish, or poultry.
• Cook foodstuffs according to menus, special dietary or nutritional restrictions, or numbers of portions to be served.
• Clean and inspect galley equipment, kitchen appliances, and work areas to ensure cleanliness and functional operation.
• Apportion and serve food to facility residents, employees, or patrons.
• Take inventory of supplies and equipment.
• Bake breads, rolls, or other pastries.
• Requisition food supplies, kitchen equipment, and appliances, based on estimates of future needs. Stock Clerk
DSW-Designer Shoe Warehouse - Poughkeepsie, NY
November 2019 to April 2020
• Pack and unpack items to be stocked on shelves in stockrooms.
• Store items in an orderly and accessible manner in warehouse's supply rooms, or other areas.
• Examine and inspect stock items for wear or defects, reporting any damage to supervisors.
• Receive and count stock items, and record data manually or on computer.
• Mark stock items, using identification tags, stamps, electric marking tools, or other labeling equipment.
• Verify inventory computations by comparing them to physical counts of stock and investigate discrepancies.
• Dispose of damaged or defective items or return them to vendors. Banquet Server
Grand View - Poughkeepsie, NY
2017 to April 2020
• Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seating's.
• Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
• Take and prepare to-go orders.
• Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly, and customers' concerns are addressed.
• Inspect dining and serving areas to ensure cleanliness and proper setup.
• Inform patrons of establishment specialties and features. Education
GED in State of New York
Independent University - Salt Lake City, UT
July 2017 to November 2017
Skills
• I have extensive experience in serving people. My key strengths include excellent organizational skills, effective time management, and willingness to assist other colleagues and Customers during peak workload periods. Proven ability to exercise good judgment and work well with others. I'm adaptable, reliable, and results-oriented professional who is proficient in advocacy skills, listening skills, communication skills, and assertiveness. Continuously seeks to enhance knowledge and work proficiencies with expertise in a wide variety of consumer services.
• Banquet Experience
• Catering (6 years)
• Shipping & Receiving (4 years)
• Case Management (1 year)
• Social Work
• Crisis Intervention
• Bartending
• Pallet Jack
• Time Management
• Customer Service
• Phone Etiquette
• Warehouse Experience
• Retail sales
• Food service
• Driving (10+ years)
• Marketing
• Serving
• Cooking
• Caregiving
• Meal preparation
• Driving
• Front desk
• Microsoft Office
• Computer skills
• Microsoft Excel
• Medical terminology
• Medical office experience
• Organizational skills
Certifications and Licenses
Food Handler Certification
Driver's License
May 2022 to Present
CPR Certification
January 2023 to Present
Assessments
Medical receptionist skills — Proficient
April 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Front desk agent (hotel) — Proficient
September 2023
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Food service: Customer situations — Proficient
April 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Attention to detail — Proficient
June 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer focus & orientation — Proficient
June 2021
Responding to customer situations with sensitivity Full results: Proficient
Delivery driver — Proficient
June 2022
Interpreting instructions or signs and solving problems Full results: Proficient
Customer service — Proficient
April 2024
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Proficient
June 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Administrative assistant/receptionist — Proficient April 2024
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Basic computer skills — Proficient
April 2023
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Work style: Reliability — Proficient
April 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Call center customer service — Proficient
April 2024
Demonstrating customer service skills in a call center setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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