Dynamic Customer Success Partner with EdTech Focus

Kiran Sall

SUMMARY

**/**** – **/****

EDUCATION

**/**** – 09/2025

**/**** – 02/2025

WORK EXPERIENCE

**/**** – Present

Sacramento State University

Bachelor of Science,

Business Administration

Finance

Yuba City, United States, 530-***-****, *************@*****.*** Dynamic Customer Success Partner with over 3 years of experience in enhancing client satisfaction and delivering tailored solutions in EdTech. Establishing strong relationships with educators and key stakeholders, resulting in successful project implementations. Analytical approach led to a 20% improvement in appointment scheduling efficiency and increased client satisfaction scores. Skilled in managing calendars, coordinating logistics, and ability to manage multiple daily execution operations that can significantly add value to any organization looking to elevate their customer success initiatives. Skilled in Slack, Zoom, Google Workspace and vendor communication Sales Support Specialist III & Customer Success, Curriculum Associates

(Remote) Sacramento

Assisted the sales team by providing comprehensive support and enhancing customer satisfaction through effective communication. Developed and maintained relationships with educators involved in strategic pilots and key accounts, facilitating successful implementations. Employed analytical skills to evaluate client needs and deliver customized solutions. Professional follow ups via zoom, emails and calls. Established strong relationships with key stakeholders to ensure positive project outcomes.

Evaluated client feedback to create tailored solutions, resulting in improved customer satisfaction.

(On Site) Sacramento

Provided support to classroom teachers and actively engaged students in learning activities. Fostered a positive learning environment by building rapport with special education students to individualized learning Collaborated with faculty to ensure the continuity of educational programs Facilitated student engagement in various learning activities Assisted special education classes, behavioral support & class routine Ensured effective communication with teaching staff. Team Lead (Metric Driven), JcPenney Sephora & Fine Jewelry

(Remote) Fresno

Managed office operations and provided administrative support to the management team. Coordinated appointments, last minute logistics, handled client inquiries and maintained organized records. Resolved scheduling or operational issues before escalation. Optimizing workflows and minimizing conflicts.

Accurately maintained records client interactions on a monthly basis. Maintaining confidential client records and handled sensitive information with with discretion

Sacramento

ParaEducator (Special Education Support), Scoot Education

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