Versatile Customer Service and Data Entry Specialist

**** ******** ******

Tampa, FL *****

813-***-****

Noelle Schweizer

Objective To continue my professional growth with a company that can benefit from my experience, drive, leadership and desire to contribute to the team’s success.

Professional

History Hychem, Inc. – Customer Service Rep 8/01 – Present

· Input orders for five salesmen in U.S.

· Track shipments within U.S.

· Responsible for generating purchase orders.

· Handle all aspects of an order up to invoicing.

· Monitor and stock warehouse inventory for three warehouses.

· Responsible for daily and weekly reports.

· Daily handling of Bill of Lading’s/scheduling pickups with carriers.

· Problem solving between customer, salesmen & plants.

· Research all questions and special requests.

Allegra Print & Imaging – Customer Service Rep 3/99 – 5/01

· Input all orders at the front counter.

· Train and mentor all new employees.

· Responsible for walk-in customers and phone quotes.

· Monitored accounts receivable.

· Responsible for daily, monthly and yearly reports.

· Consistently processed 65% of all orders each month.

· Knowledgeable in all aspects of the offset printing industry.

Commercial Financial Services – Section Leader 3/96 – 3/99

· Interview and hire employees.

· Train and mentor all new employees.

· Set performance goals for employees.

· Evaluate performance, provide feedback and direction.

· Responsible for daily, monthly and yearly reports in Excel.

· Responsible for mailing all letters to new collection accounts.

· Collections on past due credit cards.

Professional Leadership Skills

Qualifications · Attended management training seminars.

· Above average performance evaluations.

· Constant career advancements with every job assignment.

· Strong customer service skills.

· Detail oriented and very organized.

· Strong human resource and personnel skills.

Computer Skills

· Excel

· Word

· Windows

· Internet

· Microsoft Outlook

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