Public Relations & Communications Specialist
Resume:
DIANA SERWAA OFORI
Greater Accra, Ghana
Email: **************@*****.*** Tel: +233-**-***-****
Professional Profile
A results-oriented communications and public-relations professional with experience across aviation, customer service, arts and culture, and nonprofit sectors. Skilled in stakeholder engagement, media relations, and event coordination, with a record of enhancing organisational visibility and delivering engaging public-facing initiatives. Adept at representing institutions with diplomacy and cultural sensitivity, crafting persuasive messages for diverse audiences, and coordinating high-profile events that build goodwill and partnership.
Key Skills
Strategic communication and media relations
Public and customer engagement
Event and cultural-programme coordination
Stakeholder and partner management
Content development and social-media outreach
Intercultural communication and diplomacy
Administrative coordination and reporting
Professional Experience
Africa World Airlines Ltd. (AWA) – Cabin Crew Member
Accra, Ghana January 2023 – Present
Serve as a frontline ambassador of AWA, representing the airline’s values and service excellence to domestic and international passengers.
Deliver outstanding customer experiences, maintaining passenger satisfaction scores above 95%.
Resolve onboard issues efficiently, earning commendations for professionalism and empathy.
Promote AWA’s image through positive interactions and consistent adherence to brand and safety standards.
Key Achievements:
Selected to train new crew on customer-service excellence and brand communication.
Recognised twice as Employee of the Quarter for exceptional passenger feedback and teamwork.
Dapaah Gallery – Personal Assistant to Director
Accra, Ghana January 2022 – December 2022
Supported the curation and coordination of contemporary art exhibitions and artist-studio visits.
Managed logistics, guest relations, and scheduling for high-profile collectors and cultural partners.
Assisted in creating press materials and digital content that enhanced gallery visibility.
Key Achievements:
Helped deliver three successful exhibitions covered by local and international media.
Strengthened stakeholder relations leading to a 20% increase in gallery attendance and patron engagement.
Frontier Oil Ghana Ltd. – Human Resources Intern
Accra, Ghana September 2021 – November 2021
Supported HR documentation, staff coordination, and training logistics.
Assisted in planning internal communications and employee events.
Key Achievements:
Streamlined filing and reporting processes, reducing document retrieval time by 30%.
Praised for professionalism and accuracy in confidential records management.
Starlight Foundation – Public Relations Officer
Accra, Ghana Volunteer Role, December 2019 – Present
Led youth-engagement and advocacy campaigns promoting social inclusion and education.
Produced social-media and newsletter content that increased online reach and donor visibility.
Organised community events and partnerships with NGOs and sponsors.
Key Achievements:
Doubled the foundation’s social-media engagement within one year.
Successfully coordinated fundraising events that expanded outreach to underserved communities.
La Pleasure Inn Hotel – Receptionist
Accra, Ghana September 2018 – January 2019
Greeted and assisted guests in a professional, welcoming manner, ensuring a positive first impression.
Performed accurate data entry and maintained digital and paper records using MS Office applications.
Managed visitor access logs, issued badges, and maintained a secure and organised reception area.
Answered phones and managed guest inquiries in accordance with organisational standards.
Supported senior management with administrative and hospitality-related projects.
Key Achievements:
Recognised for efficiency and professionalism in handling high guest volumes.
Enhanced front-desk communication systems, improving workflow and visitor experience.
Aviance Ghana Ltd. – Customer Service Assistant
Kotoka International Airport Internship, October 2017 – December 2017
Managed passenger check-in and boarding for multiple international carriers.
Provided efficient problem resolution under pressure, maintaining service-level standards.
Supported communication flow between airline staff, ground operations, and passengers.
Key Achievements:
Consistently achieved top customer-satisfaction scores within the ground-handling team.
Commended by management for clear communication and conflict-resolution ability.
Education & Professional Training
Ghana Civil Aviation Authority (GCAA)
Cabin Crew Licence
Aircraft Type Rating – Embraer 145 February 2023
Ghana Airports Company Ltd. (GACL)
AVSEC Training School, KIA – Accra
Certificate in Airline Cabin Crew Security (in accordance with ICAO Annexes 6 & 17) February 2023
University of Professional Studies, Accra (UPSA)
Bachelor of Arts in Public Relations, Advertising and Applied Communication July 2022
Crystal Galaxy College, Accra
Diploma in Aviation June 2018
St. Roses Senior High School, Akwatia
West African Senior School Certificate Examination (WASSCE) May 2016
Martin Luther King Jr. School, Tema
Basic Education Certificate Examination (BECE) April 2013
Additional Information
Languages: English (fluent); Twi (native)
IT Skills: Microsoft Office Suite, Canva, social-media management tools
Interests: Cultural diplomacy, creative arts, community development, travel
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