Versatile Maintenance and Customer Service Leader
Resume:
Jason Nelson
Felton, CA *****
**********@*****.***
To provide quality customer service within the maintenance industry. Work Experience
Business Owner
Paradise Construction
**** *o Present
• Displayed professionalism during direct contact with clients.
• Provided high quality service, completing tasks in a timely manner.
• Utilized expertise in common structural concepts to ensure safety.
• Demonstrated creativity by designing and creating custom concrete patios and decks, faux painting, interior design concepts, lighting concepts, and landscaping including waterfalls. Sr. Building Maintenance Worker
University of California, Santa Cruz - Santa Cruz, CA 2008 to 2011
• Demonstrated leadership and expertise by leading crews of workers and training personnel in the repair of light fixtures, plumbing problems, lock hardware, door closure devises, forced-air heating systems, thermostat replacement, water heaters, water circulation systems, and painting.
• Displayed critical thinking and initiative by diagnosing problems, ordering necessary parts and supplies, and completing repairs.
• Effectively utilized computer maintenance data systems. Concierge
Chaminade Hotels
2002 to 2003
2002 - 2003
Guest Services
• Ensured complete satisfaction in all areas:
Transportation - provided valet services and transportation to restaurants and airport
Room service - delivered food promptly with attention to the individual guest needs
Concierge - provided detailed information about local stores and services
Customer service - maintained professional rapport with new and returning clients Clean room auditor
Texas Instruments
2000 to 2001
temporary position via Labor Ready)
• Increased productivity, efficiency, product quality, and safety by
organizing clean room and maintaining machines
verifying that services provided by external vendors aligned with in-house procedures.
validating that safety procedures were followed.
reporting discrepancies.
• Maintained good relationships with customers and employees
• Cheerfully accepted additional responsibility from employer Education
Journeyman in carpenter
Union Carpenters Training Center - Morgan Hill, CA October 1995 to April 1999
Master's in Structural Engineering
Carpenters Training center - Morgan Hill, CA
May 1989 to October 1997
Skills
• Maintenance
• Lighting Design
• Valet Parking
• Interior Design
• German
• Public Relations
• Plumbing
• Landscape Maintenance
• Electrical Experience
• Mechanical Knowledge
• Manufacturing
• Guest Services
Assessments
Basic Maintenance and Repair — Highly Proficient
October 2019
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities.
Full results: Highly Proficient
Mechanical Skills: Aptitude — Highly Proficient
October 2019
Understanding and applying mechanical concepts and processes. Full results: Highly Proficient
Mechanical Skills: Monitoring — Proficient
October 2019
Monitoring machine indicators to determine appropriate functioning. Full results: Proficient
Hydraulic Technician — Proficient
October 2019
Applying mechanical reasoning when repairing malfunctioning mechanical equipment or machinery. Full results: Proficient
Organizational Skills — Familiar
October 2019
Arranging and managing information or materials using a set of rules. Full results: Familiar
Verbal Communication — Highly Proficient
October 2019
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Customer Focus & Orientation — Proficient
October 2019
Responding to customer situations with sensitivity. Full results: Proficient
HVAC Technician — Proficient
October 2019
Designing, implementing, and troubleshooting commercial HVAC systems Full results: Proficient
Attention to Detail — Completed
October 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Numerical Reasoning Skills — Familiar
October 2019
Quickly and accurately performing basic mathematical operations, recognizing numerical sequences, and interpreting graphs.
Full results: Familiar
Workplace English — Highly Proficient
October 2019
Understanding spoken and written English in work situations. Full results: Highly Proficient
Basic Maintenance and Repair — Highly Proficient
April 2020
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Highly Proficient
Basic Maintenance and Repair — Highly Proficient
January 2020
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Highly Proficient
Mechanical Knowledge — Highly Proficient
May 2020
Understanding and applying mechanical concepts and processes. Full results: Highly Proficient
Work Style: Reliability — Completed
January 2020
Tendency to be dependable and come to work
Full results: Completed
Basic Maintenance and Repair — Highly Proficient
January 2020
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• Over 10 years experience with various industrial trades.
• Highly organized and efficient team player.
• Self-starter with proven ability to meet building and maintenance requirements.
• Consistently met or exceeded customers' satisfaction.
• Strong sense of public relations on behalf of building maintenance team.
• Friendly, outgoing personality.
• Strong sense of professionalism. Takes pride in quality of work.
• Effective problem solver.
• Excellent reputation for dependability, work ethic, and willingness to go the extra mile. LANGUAGE and COMPUTER SKILLS
• Possess working knowledge of German.
• Proven ability to quickly learn in-house computerized maintenance systems.
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