Operations & Admin Excellence Leader with HR Expertise

Cindie Knight

Professional Operations, Administration / HR / CSR

Santa Rosa, CA 95407 +1-707-***-**** ********@*****.*** Professional Summary

• Operational excellence and organizational development.

• Recognized for inspiring management and team members to excel, while encouraging creative work environments.

• Consistently performing and contributing to the success of business.

• Excellent reputation with overall operational improvements . Willing to relocate: Anywhere

Work Experience

Specialist, Operations

Save your life ( remote) South Melbourne VIC

June 2022 to Present

• Managing the existing staff, administration of salaries, employee reviews, benefit and company compliance.

• Designing of the HR policies and procedures, benefits and reviews.

• Conflict resolution among teams members and the liaison between departments

• Recruitment of positions of responsibility in their department

• Financials, accounting, AP AR, payroll, and billing

• Project management p, calendars, travel, expenses, reconciliation House Manager/Executive Assistant

Campbell Campbell, CA

September 2018 to November 2023

• Modernized and improved operational procedures to increase efficiency and profitability by 25%, while tightly controlling costs and inventory.

• Microsoft 365, Google Workspace, Quick Books and ADP, A/P and A/R

• Overseeing all financial transactions and home functions, strategically managing budget, accounting business and personal

• Project management, reviewing plans, working with contractors, landscapers, plumbers, cities and family to assess and meet all needs.

LEAD VIP Bartender/Office MGR Events coordinator

Legends Hospitality (Shoreline) Mountain View, CA April 2021 to November 2022

• AR for 3/4 million in monthly payables in inventory

• Hire, train, supervise, direct, coach, counsel, and evaluate staff in the bar and lounge.

• Communicate effectively, both verbally and in writing, to provide clear direction to the staff and management team.

• Observe performance and encourage improvement where necessary. Personal Assistant/Caregiver

David Terry Santa Rosa, CA

January 2015 to October 2018

• Managed large range of services including pet care, phone screening, shopping and bill paying. Shopped for all household item, saving about 18% annually

• Assisted patients with self-administered medications and accompanied clients to appointments

• Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery

• Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff

• Replaced bandages, dressings and binders to care for wounds and encourage healing Assistant Facility Property Management Storage Facility High-Tech Storage Facility Phoenix, AZ

March 2013 to January 2015

• Maintained operational facilities to show for potential tenants

• Compiled maintenance and repair requests for submission to proper department and reached out to local contractors for bid proposals and estimates

• Monitored timely receipt and reconciliation of rent collections, Completed applications and prepared proposals.

• Oversee operations of 612 unit, climate control storage facility, with 14 store front warehouses Maintaining staff efficiency in a fast-paced high volume property

• Recruit, hire, train and mentor. Accounting and Payroll reconciliation

• Commercial leasing

General Manager

St Michaels Hotel And Bistro Prescott, AZ

August 2005 to March 2013

• Orchestrated positive customer experiences at all stages by overseeing every area of operations.

• Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well- timed customer service.

• Organized budgets, oversaw P & Ls and achieved margin targets consistently.

• Increased revenue streams by reducing costs, managing schedules and performance to implement corrective actions, increasing profits by at least 15% annually

• Managed budget implementations, employee reviews, training, schedules and contract negotiations.

• Designed modern employee recognition program which boosted productivity and improved morale. Education

Mobile Technology (BS)

Full Sail University Winter Park, FL

October 2013 to June 2016

Skills

Assistance experience within education industry Filing Computer networking Bookkeeping Google Workspace Store management Guest services Time management Restaurant management Conflict management Account management Computer literacy Customer service Appointment scheduling Communication skills Payroll processing Administrative experience Google Suite Payroll Salesforce Accounting Relationship management Office management Business development Accounts receivable Customer relationship management Human resources Leadership Accounting support Writing skills B2B Strategic partnerships Driving Lead generation Inside sales Microsoft Office Account reconciliation Supervising experience Project management Front desk B2B sales Personal assistant experience Operations management GAAP Talent acquisition Medication administration Budgeting Pricing Accounts payable Office manager experience Employee orientation Personnel records management Restaurant experience Hotel experience Organizational skills Analysis skills Food safety Pet care QuickBooks Wine knowledge Recruiting Transportation planning Data analysis skills Interviewing Profit & loss Event planning Tax experience Hospitality management Overseeing audit functions Teaching DocuSign Accounting systems Accounts Receivable Financial software Corporate accounting Bartending Cash handling Micros POS Assistance experience within technology industry Correspondence management Microsoft Excel Aloha POS Account analysis Assistant manager experience Clerical experience Food service Attention to detail Events management ADP CRM software Management Financial concepts IT Social media management Technical support Windows Organization design Assistance experience within finance industry Upselling Negotiation Schedule management Microsoft Outlook Google Docs Research Employee onboarding HTML5 Corporate social responsibility Marketing Phone etiquette

Links

http://www.linkedin.com/in/%20cindieknight

http://www.facebook.com/synsmyls

Certifications and Licenses

Driver's License

February 2010 to February 2028

First Aid Certification

November 2020 to November 2022

Groups

Volunteer DAV Prescott AZ

2006 to 2013

Help maintain store for the disabled Veterans thrift store. Obtaining new inventory straightening up facility working in the garden and around the property. Run the cash register customer service and help with marketing promotions Volunteere Sonoma County Animal Shelter

May 1998 to November 2004

Volunteered two to three times a week, Administrative, helping with care for the animals. long walks to bathing and cleaning of the facility.

Additional Information

Authorized to work in the US for any employer

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