Business Development Executive - Client Growth & Partnerships
Resume:
TERENCIA TANDOH
********.******@*****.***
https://linkedin.com/in/terenciatandoh1000
PERSONAL STATEMENT
Results-driven Business Development Executive with experience in multi-national organizations. Proven expertise in client acquisition, strategic partnerships, and revenue growth. Strong ability to analyze market trends, negotiate contracts, and develop data-driven business solutions. Adept at working in diverse environments and skilled in stakeholder engagement, and digital marketing. EDUCATION
Arden University Coventry, United Kingdom
Msc. Data Analytics and Operations Graduation Date: July 2025 University of Professional Studies,Accra, Ghana
Bsc. Banking and Finance Graduation Date: June 2018 Chartered Institute of Marketing, UK United Kingdom Diploma in Professional Marketing
CERTIFICATIONS (https://www.credly.com/users/terencia.tandoh)
● Chartered Institute of Marketing - United Kingdom Diploma in Professional Marketing
● Chartered Institute of Marketing - United Kingdom Certificate in Professional Marketing WORK EXPERIENCE
Old Mutual Pensions Trust - Accra, Ghana September 2025 – present Corporate Relationship Manager
● Contribute to new product development initiatives, by developing product concept papers, structuring solution frameworks, and preparing presentation materials for internal approval and market rollout
● Organise and lead pension workshops, trainings, and engagement sessions, continuously educating clients on pension contributions, regulatory requirements, and industry updates.
● Maintain strict regulatory compliance by ensuring all pension offerings meet NPRA and legal standards, proactively managing risks in partnership with compliance and legal teams, and keeping clients informed of relevant regulatory changes.
● Act as the lead relationship manager for corporate clients, driving continuous value through structured reviews and improvement recommendations.
● Expand the corporate client portfolio by developing acquisition strategies, leading pension presentations to senior stakeholders.
● Coordinate cross-functional service delivery by aligning operations, compliance, legal, and fund administration teams to ensure regulatory adherence, accurate fund performance communication, and timely issue resolution.
● Oversee end-to-end operational processes for client onboarding, documentation, reporting, and service workflows, implementing process improvements that enhance efficiency and reduce turnaround time.
● Produce periodic management reports on client performance, pipeline growth, and operational metrics to support strategic planning and executive decision-making.
● Support team growth by participating in interviews for financial advisors and contributing to hiring decisions, onboarding, and knowledge transfer.
Glico Pensions Trustee Company LTD - Accra, Ghana January 2021 – August 2025 Business Development Officer
● Conducted field prospecting and onboarded over 100+ corporate clients, leading to a 30% increase in customer base and 60% increase in revenue.
● Organized and delivered product presentations to executives, resulting in key long-term partnerships.
● Liaised with clients to retrieve contribution schedules and ensure full compliance with pension regulations.
● Led customer engagement programs that boosted product awareness and improved retention by 60%.
● Boosted client satisfaction by identifying and addressing their specific needs through tailored business solutions.
● Collaborated with cross-functional teams for the successful execution of business development initiatives.
● Streamlined internal processes through continuous evaluation of workflow efficiency, leading to improved organisational agility in responding to market trends.
● Completed and submitted weekly, monthly and yearly reports support executive decision making
● Strengthened relationships with key clients by providing exceptional support and maintaining regular communication.
Claims Assistant
● Expedited claim resolution with prompt evaluation and settlement of claims.
● Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
● Continually updated knowledge on industry-specific regulations, ensuring compliance and maintaining a high standard of professionalism in interactions with clients.
● Prepared comprehensive reports for upper management detailing key findings from investigations into complex
Appolonia Development Company - Accra January 2020–December 2020 Administrative Assistant
● Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
● Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately.
● Supervised staff and delegated tasks to maintain positive, productive administrative operations.
● Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
● Updated reports, managed accounts, and generated reports for the company database.
● Oversaw office inventory activities by ordering requisitions and stocking and receiving shipments.
● Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
● Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
● Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
● Managed calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
Rouge Palette- Accra. September 2019 to December 2018 Marketing Executive
● Developed and implemented targeted digital strategy to improve business performance.
● Analyzed consumer usage patterns to identify trends and target key demographics.
● Developed marketing plans based upon extensive research and targeted prospects. Agricultural Development Bank- Accra. January 2019 – August 2019 Compliance Officer
● Assisted with the quality assurance program, including on-site evaluations, internal audits, and customer surveys.
● Monitored compliance with processes, policies, procedures, and standards in regard to the collection and management of annual contributions from shareholder companies.
● Improved company policies and standards to outline ethical, safe, and efficient procedures.
● Liaised with risk management, internal audit, and employee services departments to direct compliance issues to appropriate channels for investigation and resolution.
● Established and cultivated productive relationships with regulatory bodies. Customer Service Representative September 2018 to December 2018
● Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
● Educated customers on promotions to enhance sales.
● Responded to customer requests for products, services, and company information.
● Answered customer telephone calls promptly to avoid on-hold wait times. SKILLS
● Marketing
● Product Development
● Customer and Client Relations Management
● Microsoft Office Professional
● Digital Marketing and Social Media
● Relationship Building
● Administrative and Organisational Support
● Market Trend Analysis
● Data Mapping
● Staff Training
● Contract Review and Recommendations
● Business Development & Sales Strategy
● Market Research & Trend Analysis
● Data Analytics and Operations
REFERENCES
Available upon Request
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