Remote Office Administrative Assistant Candidate with 20+ Years
Resume:
NIAKEYSHIA SMITH
Phoenix, AZ *****
********************@***********.***
Highly motivated professional with over 20 years of experience in reporting, issue resolution and, Medical Billing/Coding, Customer service experience with a strong ability to manage multiple projects simultaneously. Seeking a rewarding position that will allow me to utilize my expertise while expanding all professional horizons
Work Experience
Credit Repair Analyst
SheSoBossee LLC.-Mesa, AZ
May 2009 to Present
· Provide the best customer service to every customer
· Consult and educate customers on credit relief options
· Finalize credit repair process
School Bus Driver
Liberty Traditional Charter School-Phoenix, AZ
December 2006 to May 2009
· Built relationships with all students
· Communicated with children and parents during drop off/Pick up
· Ensured to transport all children safely
Patient Access Coordinator Scheduler
Cigna Healthcare-Sun City West, AZ
December 2005 to May 2009
· Coordinated/Scheduled patients appointments
· Completed billing and coding duties / Data entry
· Attended to all complaints and customer questions Retention Customer Service Support Specialist
Bank of America-Sun City West, AZ
October 2003 to December 2005
· Managed the credit card compliance program issues
· Assisted customers with adjusting interest rates and fees
· Completed random transaction audits to ensure policy compliance Education
Maricopa Skills Center - Phoenix, AZ
Associates Degree in Business management
Phoenix College - Phoenix, AZ
Skills
• General knowledge and understanding of payments
• Experience with FCRA compliance in a banking environment
• Ability to Input and Manage Data into Various Systems
• Adhere to Established Guidelines and procedures to maintain Quality Standards
• Strong Communication skills
• Computer Proficient
• Organized
• Microsoft Office
• Multi-tasking abilities
• 45WPM
• Performs All Job Duties with Integrity
• Detail Oriented
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