Administrative Assistant / Receptionist with Office Manager Skills

Sandra A. Kiendo

Candidate Current Location

Hudson, MA 01749

Availability to Interview:

Prior 24 hours’ notice

Date Available to Start:

Immediately

Preferred shift:

Mon – Fri; 7.5 hour a day; (ON-SITE)

Time off request:

NA

If previous client experience?

Engagement type: CW/FTE

No

Dates Employed/ HM Name

-

Vaccinated : (Yes or No)

Yes

Please explain why you feel this candidate is the best fit for this position / provide any additional comments

Extensive experience as a Receptionist and Administrative Assistant, skilled in managing office operations, handling communications, scheduling appointments, assisting visitors, organizing files, and providing general administrative support for smooth workflow and excellent customer service.

Education:

Middlesex Community College, Bedford, MA

Associate in Science

Skills:

Office Management

Receptionist/ Front Desk Duties

Administrative Duties

Telephone Support

Microsoft Excel

Microsoft Outlook

Microsoft Word

Data Entry

Filing

Documentation

Files and Records

Communication

Customer Service

Computer Skills

Team Work

Organizational

Professional Skills:

Proficient in performing the diverse duties of a receptionist, including managing front-desk operations, greeting and assisting visitors, handling phone calls, scheduling appointments, and providing general administrative support.

Skilled in providing telephone support, redirecting calls, and responding to voicemails promptly to ensure effective communication and customer service.

Highly skilled in performing diverse administrative duties and providing office support, including managing schedules, coordinating meetings, handling correspondence, preparing reports, organizing files, and ensuring smooth daily operations to enhance productivity and organizational efficiency.

Proficient in maintaining office supplies and efficiently processing incoming and outgoing mail to ensure smooth office operations and timely communication.

Possesses excellent written and verbal communication skills, with the ability to articulate information clearly and demonstrates strong problem-solving abilities.

Professional Experience:

Robinson’s Hardware Store, Hudson, MA July 2024 – Present

Accounts Receivable Head Clerk

Intake and processed incoming checks, logging payments into the Spruce system.

Counted draws to match deposits.

Made daily bank deposits and received mail, entering bills into the Sage system for the store.

Closed the store's accounting monthly, sending out billing for the various accounts.

Marlborough Holiday Inn, Marlborough, MA June 2022 – July 2024

Front Desk Supervisor

Performed all check-in and check-out tasks, ensuring a smooth and efficient process for each guest.

Managed online and phone reservations, informed customers about available payment methods, and verified credit card data to ensure secure transactions.

Registered guests by collecting all necessary information, ensuring accuracy and completeness for a seamless check-in experience.

Welcomed guests upon their arrival, assigned them available rooms, and entered all relevant data into the "Opera" management system, including processing payments and routing them appropriately.

Liaised with housekeeping staff to ensure all rooms were prepared and furnished to meet the specific needs and preferences of the guests.

Upsold additional facilities and services, including rewards programs, to enhance the guest experience and increase revenue.

Understood and worked effectively with third-party booking companies, ensuring that all reservations were properly handled and confirmed.

Framingham/Natick District Court Framingham, MA December 2018 – February 2022

Office Manager

Managed and coordinated the work of supervisors and other employees within the Clerk Magistrate’s Office.

Reviewed work performance and motivated employees to work more efficiently.

Identified performance issues and determined necessary training to improve performance.

Developed solutions to address performance issues and other operational challenges.

Initiated informal measures to correct misconduct and made recommendations for formal discipline.

Assisted in the preparation and maintenance of the office budget.

Conducted formal staff meetings to exchange information and discuss issues affecting the office.

Found ways to improve office efficiency during meetings.

Drafted written agendas, reports, summaries of issues, and action plans for review by the department head.

Performed administrative personnel tasks, including coordinating and participating in the hiring and promotion process.

Supervised the training of new employees and the ongoing training of current employees.

Oversaw employee time and attendance records.

Processed criminal and civil cases from beginning to end using MassCourts.

Monitored the accuracy, completeness, and timeliness of case processing activities.

Supervised the management, retrieval, and destruction of court records.

Trained staff in the use of automated systems and word processing software.

Introduced new versions or functions of automated systems and resolved technical issues.

Planned, developed, and facilitated changes in procedures, forms, workflows, personnel assignments, and equipment.

Waltham District Court, Waltham, MA April 2004 – November 2018

Case Specialist

Performed advanced case processing functions on criminal, civil, and restraining order actions utilizing the MassCourts case management system.

Received court documents for filing, determined case category, and created/maintained docket entries.

Prepared complaints, daily case lists, orders of commitment, petitions, subpoenas, summonses, and warrants on behalf of the clerk magistrate.

Coordinated scheduling with local police departments to process applications for criminal complaints.

Prepared case file folders.

Retrieved, copied, organized, and filed various court documents.

Maintained statistical data on case processing activities.

Ran active warrant checks on defendants.

Date stamped, sorted, and distributed incoming mail.

Sent out court notices to parties and attorneys.

Processed financial transactions associated with criminal case and probation fees.

Trained new employees and provided ongoing training to current staff.

Assisted attorneys, litigants, law enforcement, and the general public with filling out court forms/applications and routine requests for information regarding cases, scheduling, and court policies.

Answered incoming phone calls, routed callers to appropriate personnel, recorded messages, and provided information.

Arranged interpreter services for non-English speaking litigants.

Waltham Public Library, Waltham, MA September 2000 – October 2010

Assistant Librarian

Processed circulation desk transactions, including checking materials in and out, renewing materials, collecting and recording fees/fines, entering new patron data, issuing library cards, retrieving items to fulfill reserve requests, and notifying patrons regarding the availability of items.

Provided general information to the public regarding library services and policies.

Assisted a diverse community with locating materials in a catalogue of over 200,000 items.

Advised and recommended materials to adults and children.

Guided patrons in finding answers to questions using a variety of print and nonprint resources.

Instructed the public on how to access and use online resources.

Utilized knowledge of popular trends to select and order items in multiple formats to meet current and future demand.

Sorted and distributed ordered items.

Designed displays and built shelves for new catalogue materials.

Participated in training about recent developments on public library issues, trends, and best practices.

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