QA Analyst

PRIYANKA KHANNA

QA Analyst Functional, Exploratory & Accessibility Testing Generative AI Fundamentals Toronto, ON M: +1-416-***-**** E: ***********@*****.*** LinkedIn: https://www.linkedin.com/in/priyanka-khanna-253530117/ SUMMARY

Detail-oriented Quality Assurance Analyst with over 12 years of extensive experience supporting enterprise-scale delivery in Agile and Scrum environments. Proven expertise in defining and implementing QA strategies, standard and best practices across multiple Scrum teams. Strong expertise in functional and non-functional testing, exploratory testing, SQL-based data validation, API and ETL testing, defect isolation, accessibility (AODA) validation, dashboard/analytics testing and automation collaboration using Selenium-based frameworks. Skilled in risk-based testing, test strategy, scope definition, requirements analysis, traceability matrix creation, release readiness and quality metrics. Experienced in cross-functional collaboration with Product Managers, Product Owners, Scrum Masters and stakeholders to embed quality into planning and delivery. Adept at leading teams, fostering a quality-first mindset and ensuring compliance, reliability and scalable delivery across complex projects. TECHNICAL ACUMEN

● Testing: Functional Testing, Regression Testing, Smoke Testing, Sanity Testing, System Testing, User Acceptance Testing (UAT), Risk-Based Testing, Cross-browser Testing, Non Functional Testing, Automation Testing, UI/UX Testing, Mobile Testing, Accessibility Testing (AODA,NVDA)

● API & Data: API Testing (Postman, SoapUI), JSON/XML Validation, SQL Queries, ETL Testing

● Tools: Jira, Testpad, HP ALM, Zephyr, Confluence, Slack, GitHub, Selenium, Zeplin, NVDA, Litmus

● Frameworks & Processes: Agile/Scrum, SDLC, STLC, Test Case Management, Defect Tracking, Release Testing, CI/CD Collaboration

● Documentation: Test Plans, Test Cases, Bug Reports, Requirement Analysis and Traceability Matrix (RTM), QA Reports, Release Notes

EXPERIENCE

Quality Assurance Team Lead at WhoPlusYou

Toronto, ON May 2021-November 2025

● Led QA strategy and execution across multiple scrum teams, ensuring solutions met business requirements and acceptance criteria through structured planning, requirement reviews and stakeholder collaboration.

● Accountable for release quality and production readiness, ensuring reliability, performance standards and quality acceptance criteria were met prior to deployment.

● Defined test scope, test strategy, QA estimates and maintained end-to-end traceability between requirements, test cases and defects.

● Ensured consistent execution of functional, regression, UAT, integration and automation testing within Agile environments.

● Identified data dependent test conditions, established structured test data requirements and validated complex workflows across environments.

● Proactively mitigated quality risks, partnered with developers to isolate root causes and investigated production tickets to prevent recurrence.

● Executed AODA (WCAG 2.1) accessibility testing using NVDA, ensuring compliance across web applications.

● Tracked and communicated test progress, risks and quality metrics while driving continuous process improvement and defect prevention.

Quality Assurance Analyst at WhoPlusYou

Toronto, ON June 2020-May 2021

● Executed functional, UI/UX, regression and UAT testing across core web applications, ensuring alignment with business and technical requirements.

● Applied strong attention to detail and analytical skills to validate workflows, data accuracy and reporting outputs across internal systems.

● Coordinated defect triage activities, facilitating cross-functional discussions and timely resolution.

● Performed functional and integration testing of identity-related features including SSO, access control and authentication workflows within SaaS-based applications.

● Contributed to the execution and maintenance of selenium based automation scripts, reviewing and refining BDD test scenarios while supporting regression suite stability across releases.

● Performed accessibility testing for web and mobile applications, validating screen-reader compatibility (NVDA), keyboard navigation, form controls and dynamic content across multiple user workflows.

● Accountable for ensuring code quality prior to production releases through structured validation, risk assessment, and Product owner sign-off.

● Conducted cross-browser and responsive testing, identifying UI inconsistencies and usability gaps.

● Logged and tracked defects in JIRA, collaborating with developers to investigate root causes, ensure timely resolution and focused on documentation using JIRA, GitHub and MS Office.

● Reviewed BRDs and functional specifications to quickly understand requirements, system behavior and integrations, supporting thorough test coverage.

Quality Analyst (Product Specialist) (contract) at Points International Ltd. Toronto, ON July 2016-February 2017

● Executed API testing using Postman and performed functional, data validation testing for loyalty commerce integrations

● Coordinated multiple projects within Agile environments ensuring on-time testing and delivery.

● Participated in requirement analysis, test planning, defect triage and stakeholder communication.

● Delivered daily QA status reporting to stakeholders, summarizing test execution progress, release risks, timelines and defect metrics to enable timely decision-making.

Quality Analyst, Annalect at Omnicom Group

India January 2014-January 2016

● Performed ETL and data validation testing across source to target data flows, executing complex SQL queries to validate transformations, financial data accuracy and functional integrity of analytics dashboards.

● Developed and maintained test cases, requirements traceability matrices (RTM) and defect reports to ensure full coverage and requirements alignment.

● Analyzed data discrepancies and collaborated with development teams to resolve transformation logic issues.

● Executed cross-browser and mobile compatibility testing across Chrome, Firefox, Edge, Safari, and mobile devices

(iOS/Android), validating responsive design, UI behavior and functional consistency for customer-facing applications. Software Test Engineer (contract) at Sapient

India September 2013-January 2014

● Performed manual, functional, regression, and smoke testing for e-commerce platforms.

● Designed and executed detailed test cases aligned with sprint user stories and acceptance criteria, supporting continuous testing within Agile delivery cycles.

● Managed defect lifecycle activities including logging, retesting and closure, while supporting UAT through documentation, release notes and formal QA sign-off for production deployments. Associate Business Analyst at ACS, a Xerox Company India 2011- 2012

Test Engineer at AON Hewitt

India 2009 - 2011

SKILL SET

● Quality Assurance Team Lead ● Requirement Traceability Matrix ● Agile and Scrum methodologies

● Defect Triage & Cross-Functional

Collaboration ● Problem Solving ● Test Approach, Scope & Estimation

● Process Improvement ● XML, API ● Functional Testing

● Defect Management ● Project Management ● Training and mentoring

● SDLC/STLC ● Automation testing ● API Testing

● Production Support

● Root cause analysis ● Mentoring and QA Team Leadership FORMAL EDUCATION

Bachelor of Computer Applications, 2007, GGSIP University, India CERTIFICATIONS

● Accessibility: How to Design for All offered by "Interaction Design Foundation"

● Managing People: Essentials from "University of Toronto School of Continuing Studies"

● The DNA of Highly Effective Teams from "University of Toronto School of Continuing Studies"

● Completed Generative AI Fundamentals certification, gaining foundational knowledge in AI models, prompt engineering and use cases for business applications from “Databricks Academy”

● Certification for AI for Software Testers: Apply AI Tools and Techniques to the Software Testing Life Cycle from

“Linkedin”

● Certification for SAP S/4HANA: Beyond the Basics by Linkedin

● Certification for SAP ERP Essential Training by Linkedin

● Certification for Learning SAP Sales and Distribution (SD Module) by Linkedin References available upon request

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