Registered Behavior Technician & Customer Service Specialist

JANIYAH JONES

Sachse, TX ***************@*****.*** 972-***-****

PROFESSIONAL SUMMARY

Dedicated and results-driven professional with experience in customer service, healthcare support, and behavioral therapy as a Registered Behavior Technician (RBT). Skilled in working one-on-one with clients, implementing behavior intervention plans, and maintaining accurate data collection. Recognized for strong communication, attention to detail, and a compassionate approach in fast-paced environments.

WORK EXPERIENCE

Registered Behavior Technician (RBT) – Behavioral Innovations July 2025 – Present

• Provide one-on-one ABA therapy to children under BCBA supervision

• Implement individualized behavior intervention plans (BIPs)

• Collect and analyze behavioral data to track progress

• Reduce maladaptive behaviors and reinforce positive behaviors

• Collaborate with clinical team to meet client goals Client Associate – Olympus Executives Jan 2025 – Aug 2025

• Exceeded sales targets and managed full sales cycle

• Conducted market research and expanded territory growth Claim Associate – CareMetx, LLC Nov 2024 – Jun 2025

• Managed high call volume assisting patients and providers

• Processed claims and verified insurance information Customer Service Associate – Blue Cross Blue Shield Jul 2024 – Nov 2024

• Supported benefits enrollment and handled inquiries

• Maintained compliance with regulations

EDUCATION

Nursing (Some College) – Collin College Aug 2024 – Present SKILLS

Customer Service • Communication • Data Entry • Microsoft Office • Medical Billing • ABA Therapy • Behavior Plans (BIP) • Data Collection • Patient Care • RBT Certified • Spanish (Basic) CERTIFICATIONS

Registered Behavior Technician (RBT) – BACB 2025