Community Support & Refugee Services Specialist
Resume:
HANDAN AYOUBI
Houston, TX *****
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PROFESSIONAL SUMMARY
Bilingual (Dari & Pashto) Community Support Specialist with experience assisting Afghan
refugees in financial wellness, case management, and advocacy. Skilled in coordinating with
service agencies to support self-sufficiency and integration. Knowledgeable in resettlement
processes, public benefits, and culturally responsive services.
CORE COMPETENCIES
• Dari & Pashto Fluency
• Refugee Resettlement & Case Management
• Financial Wellness Coaching & Budgeting
• Cultural Orientation & Community Advocacy
• Public Benefits Navigation (SNAP, Medicaid, Housing)
• Social Adjustment Services
• Community Engagement & Outreach
• Crisis Management & Problem-Solving
• Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams)
PROFESSIONAL EXPERIENCE
Social Adjustment Services Case Manager
Alliance for Multicultural Community Services – Houston, TX
February 2022 – March 2024
• Provided case management services to newly arrived Afghan refugees to support integration and
self-sufficiency.
• Delivered cultural orientation, financial literacy, transportation, and life skills education.
• Assisted clients in securing housing, employment, healthcare, legal aid, and public benefits.
• Served as interpreter and translator in Dari and Pashto to ensure effective communication.
• Collaborated with employers, resettlement agencies, and social service providers for coordinated
client support.
Customer Service & Money Services Associate
Walmart – Houston, TX
April 2024 – May 2025
• Delivered financial services including money transfers, bill payments, and check cashing.
• Provided customer support in a high-volume environment.
• Maintained confidentiality of sensitive financial information.
• Assisted with basic financial education for customers.
Freelance Translator (Remote)
August 2024 – Present
• Translated medical, legal, and business documents between English, Dari, and Pashto.
• Ensured culturally appropriate, accurate, and timely translations.
Environmental Officer
World Bank Organization – Kabul, Afghanistan
December 2020 – August 2021
• Investigated environmental concerns and drafted compliance reports.
• Trained personnel on hazardous materials safety procedures.
• Worked with governmental and local stakeholders to promote environmental standards.
Administrative Assistant & Environmental Protection Officer
Society Empowerment Organization – Kabul, Afghanistan
January 2017 – December 2019
• Provided administrative support and coordinated environmental safety programs.
• Supported community outreach and training activities.
• Managed internal records, reports, and program documentation.
EDUCATION & CERTIFICATIONS
• Bachelor of Science in Environmental Engineering – Kabul University, Afghanistan
• Diploma in Business Management – American University of Afghanistan
• Diploma in English Language – TOEFL House Center, USA (2021)
• Diploma in General Studies – Zinab Kubra High School, Afghanistan (2017)
Additional Certifications
• FEMA Flood Map Training – FEMA, USA (2024)
• Professional Development Certificate – American University of Afghanistan
• GIS Professional Training – USA
• Plastics Environmental Impact Course – Cornell University, USA
• First Aid & WIB Training – 160 Hours
REFERENCES
Available upon reques
Contact this candidate