Facilities & Customer Service Coordinator
Resume:
Christie Shea
**** ** *** ***** *, Unit #* Valatie, NY 12184 518-***-**** ********@*****.***
Career Objective: To secure a long-term position within a company infrastructure that best utilizes my professional customer service talents. I display agility, a strong work ethic and enjoyment working in an ever-changing innovative professional environment setting. Customer Service is my best asset.
SKILLSET SUMMARY
Strong Facilities customer background
Property Management
Type 60 wpm
Workday
Microsoft Office
Customer Service
PROFESSIONAL EXPERIENCE
Albany Medical Center, Albany New York Oct 2021- Present
ASA VII Facilities Management
Processed quotes for Facilities ordering supplies from Johnson Controls, and 30 other vendors.
Handled Otis calls with elevator issues
Correspondence with over 3o vendors
Heavy Customer Service
Worked closely with Accounts Payables with supplying Pos to Foreman
Phones
Beacon Health Options, Albany New York Jan 2020- Present
Assistant to the Director of Facilities.
Coordinated company building maintenance, office needs, Security system software, covered building vendor needs, facility billing software using DocuSign
Updated and maintained interoffice data management, interoffice software systems
NASW (National Association of Social Workers) Schenectady NY Jan 2019- Jan 2020
Executive Assistant (Contract position)
Provided an array of administrative support to the Executive Director and Board of Director liaison with time sensitive annual reports, correspondence, travel coordination.
Substantial liaison assistance/trouble shooting with members’ online course issues including assistance to the Graphic Design team as needed.
Managed and coordinated in person trainings with Presenter courses throughout Albany, scheduling of hotel, food and member coordinator
Regeneron Pharmaceuticals, Rensselaer, NY Jan 2018- Jan 2019
Process Science Data reviewer (Contract position)
Reviewed, edited and revised controlled documents in accordance with pharmaceutical standards
Completed historical data projects for large scale and scale drug substance, formulated drug substance, and raw materials on time for intro software system, Discoverant.
Coordinated and supported groups continuous improvement initiatives to help drive projects to completion ahead of schedule on strict timelines.
Galvan Housing Resources, Hudson, NY 2015- 2018
Property Management Assistant
Heavy public relations including being property liaison with over 200 tenants and maintenance crew, apartment viewings, Collections, letters of eviction and tenant disputes.
Served as the liaison with City of Hudson Code Enforcement, Fire Marshall and Galvan Property management including travel to sites with the Director in compliance with property issues, renovations and regulations.
Authorized various letters of communication to vendors, tenants and clientele in addition to correspondence from the Property Director and implemented new processes to improve departmental efficiencies in addition to creating and maintaining the Hudson Tree Plant event.
Christie Shea 518-***-**** ********@*****.*** Résumé / Page 2
EDUCATION
Los Angeles Valley College, Van Nuys. CA - (Associates Degree in Arts and Sciences)
VOLUNTEER GROUPS
Boy Scouts of America Kinderhook, NY
Troop 113
Parental Volunteer for over 10 years
Whittier Senior Living Center Ghent, NY
(Art Instructor) for 1 year
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