Operations & Clerical Services Supervisor Candidate
Resume:
Tracy Allen
Rose Hill, KS 67133
*****.**********@*****.***
Objective
Seeking an employment opportunity with Textron Aircraft Company to enhance and advance my strengths and knowledge as well as my continuous improvement, process improvement, and operational experience.
Professional Experience
Customer Service Team Lead/Supervisor
Cabela’s/Bass Pro Shop Wichita, KS October 2024 – Present
• Redesigned workflows to streamline operations and reduce costs, achieving a 20% improvement in efficiency across core processes.
• Implemented Lean Six Sigma principles to uncover and eliminate bottlenecks, resulting in a 15% reduction in cycle times.
• Led cross-functional teams in root cause analysis and corrective action planning, enhancing operational performance.
• Developed comprehensive dashboards to monitor KPIs, enabling better decision-making and transparency.
• Reduced operational costs through effective negotiation and budget management. Executive Administrative Assistant
Veterans Administration Office, Wichita, KS January 2023 - December 2023
• Proactively identified areas requiring attention and aligned opportunities with Director preference.
• Managed supply chain operations and refined procurement.
• Improved inventory management through cycle counts, transportation, and logistics.
• Managed and processed weekly payroll for 200 employees.
• Spear-headed office relocation by working with logistics to minimize downtime during the transition.
2
Tracy Allen
505 E. Showalter Street
Rose Hill, KS 67133
*****.**********@*****.***
Call Center Manager
Veterans Administration Hospital, Wichita, KS June 2022 - January 2023
• Managed Call Center Operations and company Operators. Supervised staff and implemented process improvements to enhance customer service and efficiency.
• Monitored live and recorded calls to ensure representatives were treating Veterans with utmost care and respect.
• Reduced average call handling time by 20% through targeted training and process optimization.
• Increased Veteran satisfaction by 25% by implementing new feedback and
• monitoring system. Gave immediate feedback to representatives and advised of immediate change.
Primary Care Supervisor
Veterans Administrative Hospital, Wichita, KS January 2022-June 2022
• Trained and mentored all Primary Care Medical Support Associates (MSA).
• Consistent, immediate feedback, coaching and documentation regarding
• interactions with Veterans.
• Monitor calls and give instant feedback to change the behavior moving forward.
• Empowered employees to make decisions when faced with emergency situations or conflict.
Operations Manager
Village Dentistry, Wichita, KS August 2019-January 2022
• Developed processes to improve operational quality and team effectiveness.
• Introduced new methods to reduce time to schedule patients.
• Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance.
• Streamlined operations and increased profits by 10 percent.
• Empowered employees to make decisions which led to improved performance outcomes.
Global Operations Manager
Excel Industries, Inc., Hesston, KS February 2014- February 2019
• Developed and presented 3-year forecast to Executives; gained approval and locked in raw material pricing and availability for 3 consecutive years.
• Streamlined global operations by implementing cost-effective strategies and implementing strategic, efficient processes.
• Championed change management initiative that successfully led the organization through periods of internal transition and growth. 3
Tracy Allen
505 E. Showalter Street
Rose Hill, KS 67133
*****.**********@*****.***
Achievements
• Returned to college as an adult and graduated with Summa Cum Laude honors.
• Increased operational efficiency by 20% through standardized processes and Lean initiatives.
• Reduced supply chain costs by 10% through vendor negotiations and refined logistic routes.
• Delivered $250,000 in annual savings by spearheading Lean Six Sigma projects targeting waste elimination.
• Recognized for exceptional leadership, training, motivating others, fostering team training, collaboration, operations, and innovation. Education
• Master's Degree, Global Business Leadership and Management, Summa Cum Laude Honors 4.0 GPA, Friends University, 2013
• Bachelor's Degree, Organizational Leadership and Management, Friends University, 2009 Certification
• Lean Six Sigma Green Belt, Friends University, 2012
• Facilitated Lean Six Sigma projects that saved more than $500,000 annually by addressing inefficiencies in manufacturing processes.
• Championed events to foster a culture of continuous improvement and employee engagement.
• Designed and executed control plans to sustain long-term improvements and prevent regression.
• Trained over 100 employees on the Lean Six Sigma concepts, ensuring widespread adoption and skill development.
4
Tracy Allen
505 E. Showalter Street
Rose Hill, KS 67133
*****.**********@*****.***
References
Peter Whurr 704-***-**** Previous Manager/Colleague
Marcie Tate 316-***-**** Former co-worker/Now friends
Sheila Newman 316-***-**** Former co-worker/Now friends Amy Carter 402-***-**** Lifelong friend
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