Logistics & Dispatch Specialist Resume

Keyshawn Hines

Raleigh, NC 252-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Reliable and detail-oriented professional with experience in logistics, customer service, and transportation. Proven ability to manage schedules, coordinate shipments, handle high-volume communication, and maintain accurate records. Skilled in dispatching, inventory tracking, and problem-solving in fast-paced environments. Seeking opportunities in remote, office, or warehouse/logistics roles.

CORE SKILLS

• Customer Service & Client Support

• Dispatching & Route Coordination

• Shipping & Receiving Operations

• Inventory Management

• Data Entry & Documentation

• Microsoft Excel / Google Sheets

• Communication & Problem Solving

• Time Management & Multitasking

• Order Processing & Tracking

PROFESSIONAL EXPERIENCE

Logistics & Dispatch Coordinator Transource – Raleigh, NC 2024 – Present

• Coordinate daily routes and delivery schedules to ensure on-time performance

• Communicate with drivers and clients to provide real-time updates

• Track shipments and maintain accurate delivery records

• Resolve delivery issues quickly to maintain customer satisfaction

• Manage load assignments and optimize route efficiency Customer Service Representative Amazon Logistics – Remote / NC 2022 – 2024

• Handled 50+ customer interactions daily via phone, chat, and email

• Resolved delivery, order, and account issues efficiently

• Maintained detailed records in CRM systems

• Provided real-time shipment updates and support

• Consistently met performance and satisfaction goals Shipping & Receiving Associate FedEx Ground – Greenville, NC 2019 – 2022

• Processed incoming and outgoing shipments accurately

• Verified inventory and maintained organized stock areas

• Used scanning systems to track packages and update records

• Assisted with loading/unloading trucks safely and efficiently

• Ensured timely order fulfillment and dispatch

Delivery Driver / Logistics Associate Little Solutions – Rocky Mount, NC 2016 – 2019

• Completed timely deliveries while maintaining high customer satisfaction

• Managed routes and schedules independently

• Maintained delivery logs and handled customer interactions

• Ensured safe handling and transport of goods

EDUCATION

Rocky Mount Preparatory School

Pitt Community College

ADDITIONAL QUALIFICATIONS

• Knowledge of logistics operations and supply chain processes

• Experience working independently and in team environments

• Strong attention to detail and accuracy

• Adaptable and quick learner with new systems and tools

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