Logistics Dispatcher and Operations Specialist

Shelly Young

New York, NY +1-646-***-**** ******************@*****.***

Professional Summary

Efficient and detail-oriented dispatcher with 5+ years of experience in logistics and delivery operations. Proven track record in developing standard operating procedures that enhance efficiency and reduce response times. Strong communication and customer service skills, adept at coordinating with teams to ensure timely delivery and resolve issues. Experienced in maintaining accurate records and utilizing GPS tracking systems to optimize dispatch operations. Willing to relocate: Anywhere

Work Experience

Delivery

Door Dash

March 2025 to December 2025

• Delivered packages and goods to customers in a timely and efficient manner

• Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions

• Ensured the safe handling and transportation of fragile or perishable items Dispatcher

Marley Intermodal Savannah, GA

February 2020 to March 2025

• Developed and implemented standard operating procedures for dispatch operations, resulting in improved efficiency and reduced response times

• Coordinated with drivers, technicians, and other personnel to schedule and assign work orders based on priority and availability

• Monitored real-time GPS tracking systems to track the location of vehicles and ensure timely delivery of goods or services

• Maintained accurate records of all dispatched calls, including details such as time stamps, locations, and customer information

• Collaborated with other departments to resolve any issues or delays in order fulfillment or service delivery Senior Counselor

United Health Savannah, GA

July 2014 to March 2020

• Facilitated group therapy sessions for diverse populations, focusing on topics such as anxiety management, stress reduction, and interpersonal relationships

• Developed personalized treatment plans for each client based on thorough assessments and collaboration with interdisciplinary teams

• Maintained accurate and confidential client records in compliance with ethical guidelines and legal regulations

• Conducted crisis intervention services for individuals experiencing acute psychological distress or suicidal ideation, ensuring safety and providing appropriate referrals

• Participated in regular case conferences to review client progress, adjust treatment plans, and ensure continuity of care within a multidisciplinary team setting

• Educated clients about coping strategies, self-care practices, and mindfulness techniques to enhance emotional resilience and promote overall well-being

• Assessed risk factors for self-harm or harm to others through thorough clinical evaluations while adhering to professional standards of assessment protocols

Skills

Delivery driver experience Driving Communication skills Customer service Dispatching Basic math

Certifications and Licenses

Driver's License

Additional Information

Authorized to work in the US for any employer

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