Administrative Support & Operations Specialist (Clearance)
Resume:
ANDREAN JEFF JOSE
Pinole Va, CA *****
****************@*****.***
ADMINISTRATIVE OPERATIONS CUSTOMER SUPPORT TASK COORDINATION
Active Secret Security Clearance
Administrative Support Specialist with 5 years of experience in personnel operations, event coordination, and technical support. Extensive knowledge in administrative operations, customer service, and basic IT troubleshooting. Demonstrated success in coordinating cross-functional workflows, responding to stakeholder inquiries, and supporting event logistics. Possess a strong background in document handling, internal communications, and end-user assistance. Proven expertise in delivering professional service across departments and adapting quickly to evolving operational needs.
Administrative Support
Event Coordination
Customer Service
Document Management
Technical Troubleshooting
Help Desk Support
Internal Communications
Scheduling & Calendars
Software Installation
PROFESSIONAL EXPERIENCE
United States Air Force Various Locations 03/2019 – 03/2024
Administrative & Event Coordinator
Coordinated administrative functions, event logistics, and communication between departments to support internal operations and marketing efforts.
Responded to department inquiries via email, phone, and mail, providing timely information and support.
Planned and executed internal and external events, including marketing campaigns and staff functions.
Managed coordination documents and planning materials to streamline workflow and material distribution.
Organized trade shows and vendor fairs in collaboration with clients and partners.
Berkeley High School Berkeley, CA 09/2018 – 06/2019
IT Assistant
Provided technical support to students and staff by assisting with system troubleshooting and maintaining hardware and software functionality.
Installed, modified, and repaired software and hardware to resolve technical issues across workstations.
Assisted users with system challenges both remotely and in-person, ensuring minimal disruption to operations.
Diagnosed computer issues and delivered technical support to improve team computing performance.
Collaborated with IT teams to troubleshoot and resolve advanced software and hardware problems.
EDUCATION
Associate of Applied Science American Military University 2023
TECHNICAL COMPETENCIES
Software & Tools: Microsoft 365 SharePoint Google Workspace Google Drive
Collaboration Platforms: Microsoft Teams Zoom Google Meet
Operating Systems: Windows macOS iOS Android
Cloud Storage & File Management: OneDrive Shared Network Drives
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