HR Operations & Talent Acquisition Leader

J E F F E R S O N S C O T L A N D

H U M A N R E S O U R C E S T A L E N T A C Q U I S I T I O N W O R K F O R C E O P E R A T I O N S

Alexandria, VA • 703-***-**** • ******************@*****.***

100+

Positions Filled

90%

Offer Acceptance Rate

39%

Reduction in Absenteeism

12

Employees Promoted

P R O F E S S I O N A L S U M M A R Y

Results-driven HR and workforce operations leader with 15+ years of progressive experience across talent acquisition, employee relations, compliance, and multi-site workforce administration. Fills 25 positions per year at a 90% offer acceptance rate and a 14-day average time to fill, leveraging iCIMS, indeed, job fairs, and active community partnerships with schools and staffing agencies to build high-quality candidate pipelines. Track record of reducing absenteeism and coverage gaps by 39%, guiding 12 employees to promotion, and handling 10 EEOC and workplace investigations with full resolution. Recognized for building security-conscious workplace cultures that reduce insider threats and sustain organizational compliance. Brings the instincts of an operator and the discipline of an HR professional to every people decision.

C O R E C O M P E T E N C I E S

Full-Cycle Talent Acquisition

HR Policy & SOP Development

Payroll & Timekeeping

Candidate Sourcing & Pipeline Development

Performance Management

HR Law & Compliance

iCIMS ATS Administration

Employee Relations & Investigations

Training & Curriculum Development

Onboarding Program Design

Workforce Scheduling

Insider Threat Reduction & Security Culture

P R O F E S S I O N A L E X P E R I E N C E

ADMIRAL SECURITY Operations Manager, Northern Virginia Region November 2024 to Present

Northern Virginia 15 Supervisors 100+ Personnel 10 Active Requisitions at Any Given Time

•Source, screen, and place 25 hires per year across operations and security functions, sustaining a 90% offer acceptance rate and a 5% candidate drop-off rate through structured engagement and clear communication throughout the hiring process.

•Cut average time to fill to 14 days by building active pipelines through Indeed, regional job fairs, and established relationships with local schools, staffing agencies, and community organizations.

•Slashed absenteeism and coverage gaps by 39% through targeted scheduling accountability measures, real-time gap analysis, and a formalized attendance tracking protocol introduced within the first 90 days.

•Trained 100+ employees across the regional footprint, personally delivering onboarding, compliance, and operational instruction that brought new hires up to standard faster and reduced knowledge gaps across sites.

•Propelled 12 employees into advanced roles through deliberate mentorship and structured performance documentation, while guiding 6 at-risk employees back to good standing and executing 14 separations in full alignment with HR policy and employment law.

•Caught and corrected a $5,000 payroll error before disbursement, preventing a significant financial discrepancy through routine audit procedures and cross-referencing timekeeping records against submitted hours.

•Passed an HR compliance review with minimal payroll discrepancies identified, reflecting the integrity of documentation standards and internal controls maintained across a 100+ person workforce.

•Designed and launched the organization's onboarding curriculum from the ground up, standardizing the new hire experience across all sites and establishing a consistent foundation for role clarity and performance expectations.

•Wrote and formalized HR policies and SOPs now active across the organization, translating operational needs into enforceable documentation aligned with company standards and employment law.

•Received formal recognition for excellence in customer service and client relations, acknowledged by employer leadership for consistently strengthening client partnerships and delivering a high standard of service across the region.

•Navigated grievance processes and resolved 10 EEOC complaints and workplace investigations with full resolution, applying employment law knowledge and consistent documentation to protect both employees and the organization.

•Championed an organization-wide security culture initiative focused on insider threat reduction, policy adherence, and compliance awareness that measurably strengthened the workforce's risk posture across all sites.

GARDAWORLD SECURITY Administrative Captain December 2022 to November 2024

International Monetary Fund, Washington D.C. 90 Officers & Supervisors Federal Client Site

Served as the de facto HR coordinator for a 90-person security workforce at a high-profile federal client site, accountable for the full scope of workforce administration and personnel management.

•Controlled the complete HR lifecycle for 90 officers and supervisors, including recruitment coordination, scheduling, payroll processing, training facilitation, and performance coaching across a high-security federal client site, maintaining a 9% turnover rate with a 1-percentage-point improvement through targeted retention efforts.

•Administered absence tracking and leave management through WinTeam, reviewing all leave requests prior to submission to ensure accurate recordkeeping and uninterrupted workforce planning.

•Identified and resolved payroll discrepancies, scheduling conflicts, and post coverage gaps in real time, protecting service delivery standards at one of the most security-sensitive federal sites in the country.

•Unified cross-departmental documentation and reporting to support timely submission of HR and administrative forms, always maintaining audit-ready records.

BROSNAN RISK CONSULTANTS Operations Manager November 2021 to December 2022

Northern Virginia Region Multi-Site Operations

Accountable for compliance, workforce performance, and personnel actions across an assigned operational footprint, collaborating closely with HR to advance staffing continuity and accountability.

•Partnered with HR recruiters to anticipate staffing needs, prioritize candidate pipelines, and accelerate time-to-fill for both planned vacancies and emergency backfills.

•Assessed and recommended personnel actions including separations tied to attendance and performance patterns, curtailing operational risk before issues escalated to client-facing impact.

•Introduced employee counseling frameworks and performance improvement strategies that addressed behavioral and productivity concerns at the earliest stage, reducing formal HR escalations.

•Enforced timekeeping compliance across the entire operational area, maintaining documentation integrity aligned with both company policy and client contractual standards.

ADMIRAL SECURITY SERVICES Account Manager October 2020 to November 2021

Brookfield Properties 2 Property Locations

Responsible for all operational and HR-adjacent activities across two Brookfield property locations, sustaining a full roster of officers while maintaining client satisfaction and workforce compliance.

•Filled vacancies and built officer schedules across both properties, ensuring zero lapses in post coverage and consistent contract fulfillment for a high-profile commercial real estate client.

•Inspected officers for appearance, licensing currency, and uniform compliance, reinforcing professional standards and reducing client-facing risk across both locations.

•Reviewed incident reports and sign-in documentation for accuracy and completeness, upholding the documentation integrity required for client reporting and liability protection.

COLORADO SECURITY AGENCY Special Police Officer, Site Supervisor September 2019 to October 2020

NCCF Shelters 27 Security Personnel

•Handled the complete workforce cycle for 27 direct reports, including scheduling, payroll, coaching, and performance documentation for a team serving a vulnerable family shelter population.

•Produced daily activity and incident reports capturing property events, safety concerns, and personnel observations, creating a reliable documentation record for site leadership and risk mitigation.

SECTEK SECURITY Special Police Officer, Lieutenant (Armed) March 2018 to July 2019

Federal Government Printing Office 32-Person Team

•Helmed daily operations for a 32-person team at a federal site, maintaining scheduling, payroll accuracy, training compliance, and performance standards across all assigned personnel.

•Authored activity and incident reports submitted to management daily, ensuring site leadership had accurate, timely documentation of all operational and personnel matters.

ALLIEDBARTON SECURITY / SECURITAS Console Operator, Dispatch Supervisor / Special Police Officer June 2008 to August 2015

Washington D.C. Region 27 Officers & Supervisors

•Sustained a 27-person team across hiring, scheduling, payroll, training, and daily operations, functioning as both the supervisory authority and the administrative backbone of the site.

•Compiled detailed incident and activity reports documenting observations, events, and surveillance activity, ensuring client records reflected an accurate, uninterrupted account of site operations.

OFFICEMAX Overnight Supervisor June 2007 to September 2008

Retail Operations 10 Employees

•Supervised a 10-person overnight team, managing attendance records, HR schedule compliance, floor stocking, and planogram execution while maintaining store readiness for next-day opening.

E D U C A T I O N & C R E D E N T I A L S

Everest University

AAS, Criminal Justice

2013

Certifications

Hazardous Material Technician

OC Aerosol Instructor Handcuffing Instructor

Material Handling

Technical Proficiency

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

iCIMS ATS CCure Access Control System

WinTeam Workforce Management

T E C H N I C A L S K I L L S

iCIMS ATS • WinTeam Workforce Management • CCure Access Control System • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) • Indeed • HRIS Systems • Payroll Administration Tools • Scheduling Software

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