Remote Customer Service & Front Desk Specialist

Sophia L. Dendy

*** ********* ***

LaurensSC*****

Home: 864-***-**** – Cell: 864-***-****

*******@***.***

Objective:

Sophia has worked in Customer Service as a receptionist and front desk representative for over 10 years; she has worked in some stressful situations to include the South Carolina Workforce and Development Office and has professionally encountered difficult customers with success. She is currently seeking her AAS in Administrative Office Technology and has taken several classes in office procedures and communications in addition to her practical application. Sophia has a great grasp on common office equipment and proficient in Microsoft Office. Excel and Outlook. She is well spoken and easy to get along with.

Experience:

Customer Service Jostens Inc. Laurens SC – Feb -87 to 1/14

Assistant Buyer – Ordering items for Jostens and communicating with vendors (1987 -2001)

Customer Service – Answering inbound calls, and emails in a timely manner. Jostens (2001-2013)

Receptionist (South Carolina Plastics) – Answering inbound calls and greeting customers at front door. (6/13 to 7/13)

Receptionist (South Carolina Works) – Greeting customers and helping customers with job search and benefits.(7/13 to 9/13)

Customer Service –Jostens Answering inbound calls, and emails in a timely manner.(9/13 to present)

Liveops (QVC) - work at home – answering inbound calls helping customers with billing questions.(1/14 to present) part time.

Fukoku America- HR Asst – assisting employees and data entry. (7/14 to 8/14) part time.

Pet Dairy- Customer Service – assisting customers with issues and orders in a timely manner. Receptionist answering inbound calls and following up with customers. ( 8/14 to 7/16)

Laurens Commission of Public Works- Cashier and Billing Clerk- Answering calls and making payments on customer accounts. Billing Clerk working in Billing Dept gathering reports and getting Bills processed in a timely manner. (7-16 to present)

This job requires the use of the Oracle Inventory System, Excel, and Word Advance data entry and interpersonal skills and the ability to work Un-supervised.

Technical Skills:

10+ of Customer Service and Receptionist experience

Proven ability to assist difficult customers

Microsoft Office, Excel and Outlook experience

General Office duties such as filing, making copies,priniting documents and organization

Proficient with inventory management system Oracle

35 WPM

Ability to create, update and maintain spreadsheets

Excellent communication skills

Adaptable to changing tasks and situations

Education: Laurens District 55 High School – Laurens, SC May -85 (High School Diploma)

Piedmont Technical College – Jan -2010 – Jan – 2014- (Administrative Office Technology)

References: Available upon request

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