Certified Pharmacy Technician with 12+ Years Experience

Dustin Remer

Certified Pharmacy Technician (CPhT) Iron Mountain, MI 49801

906-***-**** ***********@*****.***

Professional Summary

Detail-oriented Certified Pharmacy Technician (CPhT) with over 12 years of experience in hospital and retail settings. Proven expertise in complex insurance billing, prescription processing, and patient telecommunications. Combines technical proficiency in Computer Networking with a background in professional call center environments to excel in remote pharmacy operations and data-driven healthcare support.

Core Competencies

Technical: Associate of Applied Science in Computer Networking, Pharmacy Management Systems, Remote Troubleshooting.

Pharmacy Operations: Insurance Billing, Adjudication, Prescription Labeling/Filling, HIPAA Compliance.

Remote Readiness: High-volume call handling, data accuracy, virtual collaboration, and conflict resolution.

Professional Experience

Pharmacy Technician

MMC/Dickinson Hospital Iron Mountain, MI 2022 – Present

• Expedite insurance claim resolutions by proactively liaising between healthcare providers and insurance companies to ensure uninterrupted patient therapy.

• Execute precise data entry of patient prescriptions into internal systems, maintaining a high standard of accuracy and regulatory compliance.

• Collaborate virtually and in-person with pharmacists to identify and resolve medication order discrepancies quickly.

• Provide telephonic consultations, gathering medical history and coordinating drug interaction reviews with pharmacists.

Pharmacy Technician

Walgreens Iron Mountain, MI 2013 – 2022

• Resolved complex third-party billing issues and insurance adjudication errors, ensuring seamless financial processing for customers.

• Optimized workflow processes by identifying bottlenecks and implementing changes that increased department efficiency and reduced wait times.

• Managed patient profiles, entering sensitive prescription and insurance information with high attention to detail and HIPAA adherence.

• Maintained safety protocols while counting, measuring, and compounding medications according to individual patient needs.

Call Center Representative

Issues & Answers Iron Mountain, MI 2012 – 2013

• Conducted high-volume outbound calls for political polling and market research, maintaining a professional and neutral demeanor.

• Mastered data entry software to accurately record respondent data in real-time while navigating complex call scripts.

• Achieved daily call quotas and quality metrics in a fast-paced environment, demonstrating strong verbal communication skills.

Education & Certifications

Associate of Applied Science: Computer Networking

Bay De Noc Community College Escanaba, MI

Certified Pharmacy Technician (CPhT)

Pharmacy Technician Certification Board (PTCB)

GED

West Iron County High School Iron River, MI

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