Accountant-Manager with Customer Service Expertise

DeCarlos French

**** ******* ***** • Upper Marlboro, MD • 20774 • **********@*****.*** • 240-***-****

Leadership Professional

Goals

Many years of accounting and management experience; seasoned customer service and accounting professional seeking full time position that will utilize my skills for the maintenance, improvement and leadership of an organization.

Technical Skills

§ Peachtree Accounting System

§ Microsoft Office: Excel, Word

§ Recent Microsoft Windows

§ DOS

§ OS/2

§ Sabre Reservation system

§ Pars Reservation system

§ Internet Explorer

§ Typing: 60 wpm

§ Excellent client relations ethics

Education

Strayer Online

2015

1 Intro to Information and System Technology Accounting Principles

2004

1Major: Accounting; Courses: Business Law

2003 - 04 University of Phoenix Online

1Major: Accounting; Courses: Principles of Organization Behavior, Principles of Management, Business Literature

1981 University of Missouri St. Louis St. Louis, MO

2Major: Accounting; Courses: Financial Accounting, Managerial Accounting

7/2014-9/2014

United States Postal Service Clinton, Maryland

Rural Carrier Associate

Relief Postal employee for assigned area responsible for proper disbursement of all classes of Mail

On a specific route. Passed company driving course and approved to drive USPS mail trucks.

Historical Career Progression

2014 Present U haul District Heights

Maryland

Customer Service Part Time

Showcase my customer service and computer skills.

1.Was able to learn system and work independently in 2 weeks after hire.

2.Ease of connecting with customer and always provide best service possible.

3.Show constant initiative in working toward improvement and upkeep of facility.

4.Account receivable in collection of funds from sales, truck rentals and monthly storage fees.

5.Attend company meeting on days off and provide positive improvement subjections.

6.Receive complimentary emails from customers.

2008 - Present Cardinal Health Beltsville, Maryland

Associate II Pharmacy Service & Delivery:

Provided such accurate and efficient service that company showed appreciation by promoting me to Team Leader within my first ten months of employment.

1Supervised weekend group to ensure timely and efficient deliveries of nuclear medicine to various hospitals in the Baltimore/Washington Metropolitan regions including:

Washington, D.C.

Baltimore

Southern Maryland

Reston

Frederick

2Provides final preparation and distribution of shipment training and guidance per company policy and procedure to co-workers

3Current hours Full time 230am 1030am

PROFESSIONAL ACCOUNTING EXPERIENCE

2003 - 2013 Southwest Distribution Company Washington, D.C. Billing Specialist

1 Outstanding detail and proactive oriented skills recognized by placement in the position to complete assigned duties on an individual basis without leadership oversight.

2 Accounts Receivable collection and receivable calls referencing business accounts.

3 Completed monthly reconciliation of all business account.

4 Prepared monthly and distribute monthly invoices.

5 Distributed all government and business invoices on a quarterly semi-annual fiscal and annual basis.

6 Prepared ledgers or spreadsheets for each account.

7 Upon request, distributed price point quotes for new accounts and existing renewal accounts.

8 Conducted correspondence via phone, fax and e-mail to all point of contact clients.

9 Prepared adjusted invoices due to accounts changes

1973 – 2009 Airline Industry: American Airlines • Trans World Airlines • Ozark Airlines

Retired 35 years of service

*Maintained employment over 35 years with airline through three acquisitions and mergers, mobilizing to five cities and various across the nation as required for employment and training.

Station Manager

1Managed departments: Customer Service, Ramp Service, Maintenance

2Performed customer service duties ensuring customer satisfaction

3Responsible for all accounts payables and receivables duties

4Responsible for the transfer of all DCA employees to new location after 9/11

Customer Service Associate

1Maintained daily public relations contact list

2Working knowledge of entire check in and operational procedures

3Facilitated time management procedures

4Documentation, processing, and distribution of company material

5Performed daily reconciliation of passenger sales transactions

6Performed customer service functions

7Mobilized to various locations: St. Louis, MO, Memphis, TN and Raleigh, NC

Ground Operation Supervisor

1Second chain of command to Station Manager

2Served all functions of management

3Supervised all departments: Customer Service, Ramp Service, Maintenance

4Maintained attendance control of full and part time staff

5Attended to customer relations correspondence reply letters

6Acted as the company legal court representative

Employee-In-Charge

1As the Team leader responsibilities included scheduling shift bids; formatting baggage service correspondence letters; lost luggage placement

1994 IBM

Warehouse Associate

1 Attended one week of IBM developmental training.

2 Worked in RTP area of North Carolina

3 Received Fork Lift licensed. Staged and moved IBM small and large frame computer parts per company policy and procedures. Attended monthly meetings with many departments. Occasional worked in clean division responsible for assembly of IBM small computers.

Awards/Recognitions

2002 & 2003 American Airlines Annual Perfect Attendance Awards

1987-1998 Trans World Airlines Annual Perfect Attendance Awards

Completed Trainings

TWA Conflict Resolution • TWA Management •

TWA Ground Security Coordinator

Leadership Positions

The International Association of Machinists and Aerospace Workers

1Union Shop Stewart

2Committee Representative

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