Assistant Talent Acquisition Candidate with Front Desk Expertise

RAZINIA HILL

Charlotte, NC

Phone: 980-***-****

Email: ************@*****.***

PROFESSIONAL SUMMARY

Warm, patient, and service-driven customer service and front desk professional with experience in hospitality, high-volume call handling, and project coordination. Known for creating positive guest and client experiences, staying organized in fast-paced environments, and communicating with empathy and professionalism. Strong ability to manage tasks, resolve issues, and support smooth daily operations across teams. Currently pursuing a Bachelor of Social Work at UNC Charlotte. CORE SKILLS

Customer Service & Client Support

Front Desk Operations

High-Volume Phone Handling

CRM & Call Management Systems

Conflict Resolution & De-escalation

Scheduling & Appointment Coordination

Multitasking & Time Management

Documentation & Data Entry

Team Collaboration

Problem Solving

Hospitality & Guest Relations

Adaptability & Flexibility

PROFESSIONAL EXPERIENCE

Front Desk Manager

The Red Lion Hotel — Charlotte, NC

2021 – 2026

Phone Operator / Customer Service Representative

The Answering Specialist — Charlotte, NC

2018 – 2020

Managed daily front desk operations to ensure a welcoming, efficient, and professional guest experience.

Used CRM-style hotel systems to maintain guest profiles, track service issues, and document interactions for smooth shift handoffs.

Logged guest concerns, maintenance requests, and follow-up actions to support timely resolution and improve satisfaction.

Coordinated with housekeeping, engineering, and management to maintain smooth hotel operations.

Completed nightly audits and monthly reconciliations across multiple systems to ensure accurate financial reporting.

Trained and supported front desk staff to maintain consistent service standards. Handled high-volume inbound calls for multiple businesses with professionalism, clarity, and empathy.

Documented all calls, messages, and service requests in CRM software to maintain accurate client records.

Prioritized urgent calls and routed messages to appropriate departments to support timely follow-up.

Entered detailed notes to ensure continuity across shifts and reduce customer repetition. Met performance expectations in a fast-paced, time-sensitive environment.

Project Manager

Greens Commercial Cleaning — Charlotte, NC

2010 – 2018

EDUCATION

University of North Carolina at Charlotte (UNCC)

Bachelor of Social Work — In Progress

TOOLS & SYSTEMS

Oversaw daily operations for commercial cleaning contracts across multiple client sites. Used CRM and work-order systems to assign, track, and close 25+ weekly service requests. Maintained accurate client profiles, job histories, and service notes to support long-term contracts.

Coordinated communication between clients, cleaning crews, and supervisors to ensure timely service delivery.

Tracked project timelines, staffing needs, and supply requirements to maintain smooth operations. Trained new employees and supported team development. Microsoft Office (Word, Excel, Outlook)

CRM & Call Management Platforms

Hotel Front Desk / Reservation Systems

Work Order & Ticketing Systems

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