Office Administrator with Bilingual Support Specialist

Denise Herrera

Bakersfield, CA ***** • 661-***-**** • ************@*****.***

Professional Summary

Dedicated Office Assistant with over 10 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors providing impeccable customer service in English and Spanish. Strong knowledge of Microsoft office and computer skills. Skills

Customer service/ Communication Skills

Bilingual: English / Spanish

Workflow Optimization

Copying and Scanning

Document Typing and Formatting

Update Records

Data Entry and 45-Key

Filing

Microsoft Office

Telephone Reception

PowerPoint Presentations

Database Entry

Work History

Office Clerk, 07/2019 to 09/2022

Esparza Enterprises, Inc. – 222 S. Union Ave

Provided clerical support to company employees by phone, email, or in- person to provide information.

Properly filed and organized paperwork and maintained files organized for easy retrieval. Responded to inquiries from callers seeking information and directed calls to the pertaining department

Provided quality clerical support through data entry, document management, email correspondence.

Managed daily data entry and kept clerical information accurate and up-to-date. Collaborated with various departments to complete assigned tasks. Welcomed office visitors and alerted staff to arrivals of scheduled appointments. Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Office Clerk, 10/2015 to 06/2019

Ayala's Upholstery – 2716 Trent St

Interacted with customers by phone, or in-person to provide information. Responded to inquiries from callers seeking information. Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment. Handled incoming business and client requests for information. Maintained and updated office records, both digital and physical. Created purchase orders and tracked invoices.

Office Clerk, 03/2011 to 04/2014

Servicios Mexicanos – Bakersfield

Interacted with customers by phone, email, or in-person to provide information. Responded to inquiries from callers seeking information. Maintained organized files and stocked supplies to support team needs and maximize performance.

Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment. Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Handled incoming business and client requests for information. Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.

Maintained and updated office records, both digital and physical. Assisted with budgeting and financial management to keep office operating within budget. Education

Psychology, Expected in 06/2026

Bakersfield College - Bakersfieldd

Currently enrolled at Bakersfield College and majoring in psychology to transfer to CSUB and complete my degree.

No Degree: Business Administration, 02/2017

Bakersfield Adult Schools - Bakersfield, CA

High School Diploma: 06/2010

Bakersfield Adult Schools - Bakersfield, CA

Languages

English

Native or Bilingual

Spanish

Native or Bilingual

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