Versatile Operations and Customer Support Professional

Delia Richardson

***********@*****.*** 434-***-****

Work Experience

Packer

Unique Industries, Inc. – Blairs, VA

November 2025 – Present

Pack items accurately and efficiently into boxes for shipping

Follow quality control and safety standards

Maintain clean and organized work areas

Meet productivity and shipping deadlines

Worked as team lead assisting management

Assisted to revamp workload goals

Customer Service Associate

Family Dollar – Danville, VA

October 2025 – December 2025

Assisted customers with checkout and transactions

Provided positive and professional customer experience

Handled cash and operated POS systems

Stocked merchandise and maintained store appearance

Assisted management with productivity goals

Helped management with emergency scheduling

Prep Cook

The Toasted Yolk Café – Danville, VA

June 2025 – August 2025

Prepared food items to ensure availability during service

Followed food safety and sanitation guidelines

Assisted kitchen staff with prep and organization

Crossed trained on all jobs to be a reliable back up

Prep Cook

Caesars Entertainment (Gordon Ramsay Kitchen) – Danville, VA

December 2024 – June 2025

Prepared ingredients and assembled food items for cooking

Supported kitchen operations in a fast-paced environment

Maintained cleanliness and compliance with food safety standards

Served as backup support in other areas in the restaurant

Assembler / Production Worker

Debbie Staffing Temp Agency – Danville, VA

May 2024 – September 2024

Placed items from conveyor belts into retail displays

Labeled products using replacement stickers

Met production goals while maintaining accuracy and quality

Met goal markers in all work placements

Employed in different roles as I was a versatile employee

I was placed as team lead in many job assignments

Administrative assistant roles

Data entry projects

Personal Care Aide (PCA)

Bright Leaf – Danville, VA

October 2022 – August 2023

Provided individualized care to residents

Assisted with bathing, dressing, lifting, and transferring

Supported activities of daily living (ADLs)

Communicated resident condition updates to nursing staff

Performed light housekeeping and sanitation duties

Private Duty Personal Care Aide (Self-Employed)

Pelham, NC

May 2017 – April 2022

Assisted clients with daily living activities

Administered medications as scheduled

Maintained patient confidentiality and safety

Built strong, trusting relationships with clients and families

Bank Teller

Woodforest Bank – High Point, NC

September 2019 – August 2020

Processed deposits, withdrawals, transfers, and check cashing

Opened accounts and assisted with loans and online banking

Balanced cash drawers and vaults daily

Provided product and service recommendations

Maintained accuracy, security, and compliance

Call Center Representative

Telvista – Cain Creek Boulevard, Danville, VA

August 2009 – April 2015

Assisted MetroPCS customers with service and technical support

Activated and reactivated cellular services

Accepted payments and resolved disputes

Provided sales support and product recommendations

Entered and maintained accurate customer data

Supported agents and escalations as needed

Promoted to Team Lead handling escalation queue calls

Assisted with training new hires

Maintained productivity goals

Data entry

Education High School Diploma

George Washington High School – Danville, VA

September 1993 – June 1996

Danville Community College

August 2002-May 2004

Certifications & Licenses

Certified Nursing Assistant (CNA)

State Tested Nursing Assistant

CPR Certification

First Aid Certification

Core Skills & Competencies

Warehouse & Manufacturing

Packing & Order Fulfillment

Assembly & Production

Inventory Control & Management

RF Scanner & Warehouse Management Systems

Quality Control & Inspection

Heavy Lifting, Pallet Jack, Forklift

Safe Work Practices

Customer Service & Sales

Cash Handling & POS Systems

Retail & Call Center Experience

Inbound & Outbound Sales

Conflict Resolution & Customer Retention

Upselling & Product Knowledge

Phone, Chat, and In-Person Support

Data entry

Healthcare & Caregiving

Personal & Home Care

ADLs & Patient Monitoring

Dementia & Geriatric Care

Patient Safety & Confidentiality

EMR/EHR Systems (Epic, PointClickCare, eClinicalWorks)

Food Service

Prep Cook & Kitchen Support

Food Safety & Sanitation

Fast-Paced Kitchen Environments

Dishwashing & Cleaning

Administrative & Technical

Data Entry & Documentation

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Google Suite & SharePoint

CRM & ERP Systems (SAP, NetSuite, JD Edwards)

Accounting & Cash Reconciliation

Computer Literacy (Windows, Mac OS, Linux)

Additional Strengths

Attention to Detail

Time Management & Multitasking

Team Collaboration & Independent Work

Strong Communication Skills

Adaptability Across Industries

Reliability & Professionalism

References available upon request

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