Detail-Oriented Remote Operations & Data Entry Specialist

Dawn Coleman Customer Service & Document Specialist

517-***-**** ****.*****.*******@*****.***

Professional Summary

Detail-oriented Post Closer and Document Specialist with expansive expertise and experience in data entry, document imaging, financial services operations, and customer support. Proven ability to handle sensitive information with accuracy and confidentiality while supporting efficient loan closing, compliance, and document management processes. Skills

Technical & Systems: Document Processing & Imaging • Data Entry & Record Management • Workflow Tracking & Monday.com • Database & System Management • MS Word, Excel, Outlook Post-Closing & Financial Operations: Loan Post-Closing & Compliance Verification • Quality Control & Audit Readiness • Financial Operations & General Ledger Management • Travelers Check & Safe Deposit Management Operational & Project Management: Inventory & Operational Coordination • Time Management & Multitasking • Attention to Detail

& Confidentiality • Notary Licensed

Customer & Regulatory Collaboration: Customer Service & Communication • Collaboration with Credit Bureaus & IRS Experience

Post Closer I, Mortgage Center Home/Southfield, MI Jul 2021 – Sept 2025

Ensured smooth post-closing operations processing incoming mail, organizing document flow, and maintaining accurate loan files.

Improved data accuracy and accessibility scanning, uploading, and indexing loan and closing documents across multiple systems.

Strengthened compliance and quality control reviewing forms and documents for completeness, accuracy, and adherence to investor and agency standards.

Supported timely funding and delivery preparing, correcting, and shipping loan packages to financial institutions and investors.

Enhanced workflow visibility and departmental efficiency tracking file progress in Monday.com and maintaining confidentiality on special projects.

Key Accomplishments

Ensured 100% audit readiness through meticulous

verification of final documents and adherence to compliance requirements.

Facilitated faster loan activation proactively requesting missing insurance certificates and trailing documents. Customer Service Representative, Credit Technologies Wixom, MI Jun 2015 – Jun 2021

Maintained accurate and timely financial reporting by preparing and updating weekly revenue records.

Ensured data integrity across agencies by verifying the accuracy of reported credit records.

Improved credit report accuracy and consumer trust by identifying, correcting, and documenting reporting errors.

Strengthened data reliability and compliance by collaborating with credit bureaus and the IRS to acquire and update consumer information.

Scanning Technician, JPMC-Kelly Services Belleville, MI Mar 2015 – May 2015

Protected sensitive information integrity processing and securing confidential documents daily.

Maintained full compliance with organizational and regulatory security standards adhering to information protection policies.

Supported efficient operations and timely decision-making managing document research and retrieval requests. Assistant Manager, JDK Enterprises Brighton, MI Aug 2010 – Nov 2013

Supported team efficiency managing scheduling, payroll, and staff coordination.

Optimized inventory and product distribution while ensuring quality standards were met.

Prepared move-in ready properties and maintained accurate operational reporting. Scanner, Total Solutions Brighton, MI Sept 2009 – Jul 2010

Ensured accurate and accessible patient records prepping and scanning medical files into the hospital database.

Strengthened data integrity and compliance reviewing sensitive patient information for accuracy.

Maintained organized and reliable filing systems through regular quality checks and system upkeep. Operations Specialist, TCF Bank Ann Arbor, MI Aug 2005 – Aug 2008

Strengthened fraud prevention and reporting assisting with fraud and forgery cases for the Vice President.

Enhanced customer trust and issue resolution supporting inquiries on unauthorized transactions.

Maintained accurate financial operations managing teller functions, general ledger balancing, and data entry.

Ensured secure cash and asset management processing travelers checks and maintaining safe deposit box records.

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