Multitasking Front Desk & Administrative Professional
Resume:
Olivia De La Cerda
Manteca, CA *****
***************@*****.***
Professional Summary
I am a highly motivated, multi-tasking professional receptionist. I have a positive attitude and very friendly. Over 10 years of customer service experience,With Extensive knowledge and professional receptionist skills in administrative support and customer service objectives. I have 15 plus years of experience managing fast paced front desk operations. Over 10 years experience with computers and computer software such as Microsoft Word, Microsoft Excel, and Microsoft Office etc. I have strong planning, problem solving and communication skills. Willing to relocate to: Manteca, CA
Work Experience
House Cleaner
Homeaglow-Manteca, CA
September 2024 to Present
Front Desk Receptionist
18/8 Fine Men's Salon-Palo Alto, CA
September 2023 to October 2023
I greet clients as they enter the salon, they would need to be checked in so the stylists would know that their client was present. After getting checked in they would seat themselves in the waiting area and help themselves to a refreshment as they wait to be called back to get cut. I have experience ordering with a electric handheld order device.
Lyft Driver
Lyft Inc.-San Jose, CA
August 2023 to September 2023
Pick up passengers and drop them at directions put on phone, follow directions from phone application, used company application,
Cashier/Customer Service
Pilot Flying J-Ripon, CA
April 2021 to March 2022
Greet customers as they enter the store,answer any questions that customers may have, take different forms of payements cash, cards etc. Also started gas and diesel pumps for customers who have prepaid, maintained a clean and tidy work area, answering phones, answering emails. I also worked with computers and point of sale registers. I took catscale weights for truck drivers, redeemed drivers showers if applicable. Cashed checks for drivers from company for fuel. T-checks TCH CHECKS etc. ran end of day reports and register reports. cleaned restrooms, showers, swept and mopped the store. Would try to resolve customer complaints or customer issues, kept deli area and refreshment area clean with coffee made and everything stocked . I also have over 10 years of experience with a handheld order electric device that makes things easier and faster. Have experience with radio’s to communicate with other employees.
Transit Aid/Transit Coordinator
California Vanpool Authority-Stockton, CA
July 2017 to February 2020
A vanpool company sponsored by California vanpool authority with a fleet of more than 600 vans. Had a work phone as well as being on call every other week, sent emails as well as received emails, answering phone, driving company vehicle, using company gas card, filled out paperwork, did orientation with new driver for work, small maintenance on vehicles keeping vehicles clean maintaining a neat and tidy work area, worked in office setting, assisted customers when needed. Travel to where the Vans were located which could be different cities at times, kept in contact with drivers. I also had a satellite office in Stockton California while the main office was in Hanford California. I checked in every morning when clocking in, used a company laptop as well as provided with a company cell phone. I was sent to Hanford California for 2 weeks to train before being on my own. I was hired on with a temp agency 3 months and I was working with the company directly. I would swap out vans and let customers know when maintenance would be done and getting their original van back. Filled out and sent in paperwork to corporate office via fax machine or email. Make sure new driver packet was filled out and sent to main office. I would take the train from Stockton to Hanford on days that we had to pick up more vans. I would attend city and state events such as the San Joaquin County asparagus festival,Tracy Defense Depot event, agriculture event at the University in Turlock California to promote and advertise my program. Also did a lot of marketing to promote my vanpool program. Car Parts Delivery Driver
FAST UNDERCAR-Stockton, CA
July 2015 to February 2017
Delivered car parts to shops using a work tablet for directions to destinations, had customer signed for orders on tablet and paperwork, drove company vehicle, maintain vehicle reports of any problems. Keeping vehicles cleaned and gassed up regularly. Lifted up to 40 lb brought back returned parts that needed to be processed and or returned,
Cashier/Shift Supervisor
Flying J-Ripon, CA
October 2004 to April 2012
Education
High school diploma
Manteca High School - Manteca, CA
September 2001 to May 2004
Skills
• Typing
• Cleaning Experience
• Commercial Cleaning
• Assistant Manager Experience
• Employee Orientation
• Food Service
• POS
• Time Management
• Mechanical Knowledge
• Office Management
• Delivery Driver Experience
• Computer Operation
• Automotive Repair
• Merchandising
• Serving Experience
• Microsoft Excel
• Store Management Experience
• Front Desk
• Cooking
• Accounts payable
• Computer Skills
• Administrative Experience
• Restaurant Experience
• Vehicle Maintenance
• Cashiering
• Customer service (10+ years)
• Shift Management
• Cash Handling
• Food Preparation
• Organizational Skills
• Retail Sales
• Maintenance
• Warehouse Experience
• Microsoft Word
• Mechanical Knowledge
• Accounting
• Management
• Kitchen Experience
Certifications and Licenses
Food Handler Certification
Driver's License
CDL
First Aid Certification
February 2018 to April 2020
CPR certification
CPR Certification
June 2012 to May 2018
First Aid and CPR certification
Assessments
Customer service — Proficient
April 2024
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Proficient
May 2024
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Food service: Customer situations — Proficient
April 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Office manager — Proficient
July 2024
Scheduling and budgeting
Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
May 2024
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Front desk agent (hotel) — Proficient
June 2024
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I was also made certified trainer and sent to Boise Idaho for a training seminar with the company Flying J, where I stayed for three days in a company paid hotel and did training daily until course was completed. Company paid for the plane ticket there and back. I was gifted with the certification before coming back.
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