Customer-Focused Retail Associate with POS Expertise
Resume:
Shyla James
Phoenix, AZ *****
************@*****.***
Professional Summary
Reliable and customer-focused retail professional with experience in liquor sales, cashiering, stocking, and fast-paced store environments. Known for excellent communication, strong product knowledge, and consistent accuracy with cash handling and POS systems. Brings a positive attitude, strong work ethic, and a proven ability to maintain organized, well-stocked departments while delivering exceptional customer service.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Liquor Store Clerk
Fry's Food Stores-Phoenix, AZ
August 2025 to Present
• Assist customers in selecting beer, wine, and spirits while providing product recommendations.
• Maintain strong knowledge of new products, sales, and promotions.
• Stock shelves, coolers, and displays; rotate inventory according to store standards.
• Ensure accurate pricing and proper labeling of all merchandise.
• Keep the liquor department clean, organized, and visually appealing.
• Assist with inventory counts and identify low-stock items.
• Provide fast, friendly, and professional customer service. Cashier
Fry's Food Stores-Phoenix, AZ
January 2024 to August 2025
• Greeted customers and ensured a positive shopping experience.
• Operated POS system to process cash, card, and digital payments accurately.
• Handled discounts, coupons, and returns following store policy.
• Maintained a clean, organized register area and restocked supplies.
• Assisted customers with questions and directed them to store departments as needed.
• Supported store operations with restocking and basic cleaning tasks. Cashier/Customer Service
Walmart-Glendale, AZ
May 2024 to December 2024
• Processed customer transactions quickly and accurately using the POS system.
• Assisted with returns, exchanges, and refunds per store guidelines.
• Provided excellent service by greeting customers and resolving issues.
• Helped restock front-end items and maintain organized displays.
• Completed money orders and MoneyGram transfers.
• Followed company safety and security policies at all times. Veterinary Technician
HORIZON ANIMAL HOSPITAL-Phoenix, AZ
November 2023 to May 2024
• Collect specimens and perform laboratory procedures
• Provide specialized nursing care
• Prepare animals, instruments, and equipment for surgery
• Assist with medical and surgical procedures
• Take radiographs (X-rays)
• Advise and educate animal owners
• Clean and keep hospital organized
• Conduct phone/text to clients
Assistant Manager
Spirit Halloween-Phoenix, AZ
September 2023 to November 2023
• Delivered excellent customer service by greeting and assisting each customer.
• Stocked and restocked inventory when shipments were received.
• Directed and supervised employees engaged in sales, inventory-taking, and reconciling cash receipts.
• Maintain daily record of all transactions and generate reports for store manager.
• Write order supply requests to replenish merchandise.
• Train staff to deliver outstanding customer service.
• Motivate sales employees to improve morale, performance, and store revenue. Veterinary Technician
Grand Paws Animal Clinic-Surprise, AZ
October 2022 to July 2023
• Gather patient medical history, create documentation, monitor symptoms, administer anesthesia, and support the development of treatment plans
• Insert catheters and IVs, monitor patient vitals, and administer medication based on direction from the veterinary doctor
• Perform dental cleanings, phlebotomy, and radiographs for patients
• Conduct pre and post-surgical monitoring of patients and evaluate reaction to treatment plans, anesthesia, and medication
Veterinary Assistant
PET VET ANIMAL HOSPITAL-Honolulu, HI
January 2021 to September 2022
• Comfort and restrain pets during exams
• Clean, sterilize, and maintain kennels, exam rooms, and other equipment
• Walking and feeding hospitalized patients
• Do laundry
• Filling prescription
• Preparing items for procedures
• Preform lab work
• Draw blood, put catheters in
• Assist in monitoring surgery and dentals patients
• Educate clients
• Get history from clients
• Administered anesthesia, vaccines, subcutaneous and intramuscular shots Retail Sales Associate
PetSmart-Honolulu, HI
October 2020 to January 2021
• Perform all duties assigned to me
• Assist customer in finding or selecting items
• Stocking inventory
• Provide outstanding customer service
• Maintain accurate merchandise displays
• Uphold stores cleanliness
• Assist in training new employees
• Answering phones
• Perform returns
• Feed and give water to animals
• Greet and ring out customers
Pharmacy Technician
CVS Pharmacy, California-San Diego, CA
May 2014 to July 2020
• Verifying patient information
• Preparing the medication
• Selecting the container/ preparing the label
• Maintaining inventory
• Completing insurance claims
• Calculating pharmaceutical doses
Education
Veterinary assistant (Technical school)
Pima Medical Institute-Chula Vista-Chula Vista, CA October 2019 to July 2020
Pharmacy Technician (Technical school)
Job crops-San Diego, CA
October 2013 to December 2014
Skills
• Cash handling
• POS
• Phone etiquette
• Customer communication
• Retail stocking & merchandising
• Multitasking
• Customer service
Certifications and Licenses
Driver's License
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