Versatile Professional with Diverse Administrative Experience
Resume:
Shanika Melvin
Charlotte, NC *****
*******.********@*****.***
Professional Summary
To obtain with a stable, growing organization in which I may utilize my experience to contribute to success of the organization as well as an opportunity for increasing my level of knowledge, training and responsibilities.
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Independent Contractor/Driver
Journey Project-Charlotte, NC
June 2022 to Present
Assist clients with various tasks while maintaining strong communication and high level customer service. Utilize partnership apps, complete data entry, and coordinate with dispatch to ensure efficient service and client satisfaction.
Delivery Driver: Deliver catering, fast food, grocery, pharmacy, online retail, and Amazon orders to homes, schools, and business offices with accuracy and professionalism. Rideshare: Provide safe, reliable transportation for passengers traveling to work, appointments, events, errands, and general destinations while maintaining a clean vehicle, clear route communication, and adherence to all safety guidelines.
Cleaning: Perform detailed cleaning for residential homes, vacation rentals, and move in/move out properties.
Packing & Unpacking: Support clients during relocating to their new home by organizing, packing, and unpacking household items.
Fulfillment & Shipping: Gather online orders using RF scanners, prepare shipments, properly package items, create labels, and complete computer based documentation. Property Management: Gather monthly Rental Property Payments from tenants, Manage leases, renewals, notices, tenant screenings, vacancy marketing, provide property tours, reinforce compliance standards, budgeting, invoices, coordinate repairs, and emergency maintenance while maintaining strong communication with tenants, owners, and service providers. Freelance Contracts. Freelance Makeup Artist
Just Like Paint Cosmetics Store-Charlotte, NC
December 2008 to Present
Managed an independent online beauty brand that provides cosmetic sales through digital marketing, social media promotion, e commerce strategies and being a local event vendor. Provided professional makeup services for bridal events, proms, fashion shows, photo shoots, commercials, film projects, makeup lessons, consultations and personalized product recommendations. Offered a diverse range of beauty services including makeup applications, eyebrow enhancement, eyelash applications, face painting, and facials. Engaged in community fundraising and volunteering by giving back to those in need. While maintaining organized business operations through consistent data entry, and administrative support.
Reimbursement Specialist
CareMetx, LLC - Talent Bridge-Charlotte, NC
December 2025 to February 2026
Managed high volume inbound and outbound calls with insurance carriers to verify patient eligibility and medical benefits on behalf of healthcare providers. Ensured accurate reimbursement for office visits, medical services, and prescriptions by reviewing coverage details, coordinating benefits, and resolving discrepancies. Researched insurance contacts, updated job aids, and maintained thorough documentation of all communications. Performed detailed data entry in company systems and supported workflow accuracy as a Certified Reimbursement Specialist. Contract Remote Position. Pharmacy Admin
CA Technologies @ Prime Therapeutics Specialty Pharmacy-Charlotte, NC June 2024 to March 2025
Supported patients, medical providers, and pharmacy distributors through high volume inbound and outbound calls while working remotely. Coordinated prescription delivery orders, completed new patient intakes, processed billing and co payments, and assisted with co pay support programs. Updated insurance information accurately and ensured smooth transitions within patient insurance coverage. Performed detailed data entry, researched account issues, documented progress notes, applied strong problem solving skills to deliver effective solutions and positive outcomes for patients. Contract Remote Position.
Reimbursement Specialist
CareMetx, LLC - Talent Bridge-Charlotte, NC
December 2023 to February 2024
Managed high volume outbound calls with insurance carriers to verify patient eligibility and medical benefits on behalf of healthcare providers. Ensured accurate reimbursement for office visits, medical services, and prescriptions by reviewing coverage details, coordinating benefits, and resolving discrepancies. Researched insurance contacts, updated job aids, and maintained thorough documentation of all communications. Performed detailed data entry in company systems and supported workflow accuracy as a Certified Reimbursement Specialist. Contract Position. Key Support Admin/Customer Service Representative
ALS RESOLVION-Charlotte, NC
February 2021 to June 2022
Provide customer service through inbound and outbound calls, detailed note documentation, email communication, spreadsheet follow ups, and accurate data entry. Assist debtors with questions regarding repossessions, personal property retrieval, redemption releases, and wire transfer payments related processes. Support clients and agents by negotiating key quotes, submitting key cut orders, managing Hold Harmless requests, and handling additional account needs with professionalism and efficiency. Other administrative duties & Computer Data Entry. Hybrid Remote Position. Problem Solver
Amazon-Concord, NC
July 2018 to February 2020
Support employees on the receive line by troubleshooting issues, conducting product research, and generating shipment labels and ASIN barcodes as needed. Check in packages, process damages, and perform cage audits to ensure product accuracy and quality. Provide precise product measurements, create problem tickets, and complete computer based data entry across all tasks. Pallet Jack Experienced.
Press Machine Operator/Warehouse Associate
Corestaff Services/Adecco @ Shutterfly Inc.-Fort Mill, SC November 2016 to February 2018
Operate and maintain production machines by completing start up tasks, replacing parts, and performing minor repairs. Monitor image output for quality, checking for scratches, smudges, or defects, and conduct additional quality reviews before sorting and batching books for the next stage. Prepare finished products for shipping with correct labels and packaging, including use of shrink wrap equipment. Perform computer data entry as needed throughout all duties. Packer
Debbie Staffing @ Saddle Creek Industries-Harrisburg, NC September 2013 to December 2016
Pack and label products on the assembly line while performing quality checks to ensure accuracy and product standards. Handle materials as needed, provide product samples, and complete safety checks for each line.
Customer Service Representative
Optum @ United Health Group-Concord, NC
June 2015 to November 2015
Handle inbound calls while assisting healthcare members with benefit plan information, processing premium payments, and scheduling house call visits, health screenings, and medical appointments. Maintain accurate documentation, email communication, and data entry to support member needs efficiently.
Inspector/Packer
Randstad-Charlotte, NC
December 2013 to April 2014
Inspecting NAK Kits to ensure quality. Building NAK Kits as needed. Experience with shrink wraps machine. Milieu Manager/Shift Lead
The Mill-Rockford, IL
February 2005 to June 2007
Supervise the entire unit, including staff and clients, while supporting behavior treatment plans through therapeutic interactions. Coordinate daily client activities, facilitate groups, and reinforce unit rules to maintain structure and safety. Manage staff scheduling, lead staff meetings, and participate in administrative discussions. Complete Medicaid billing, incident reports, corrective actions, and performance evaluations. Handle data entry, filing, maintain weekly budgets, conduct interviews, and staff training. Therapeutic Crisis Intervention trained; CPR and First Aid certified. Driver Aide/Office Assistant
Easter Seals Child Development Center-Rockford, IL August 2004 to February 2005
Transport teen mothers to and from their family support groups while assisting with activities, preparing snacks, and providing child care. Complete computer tasks including data entry and filing to support program operations.
Food Nutritionist/Lead Shelter Staff
Rockford Meld@Trinity House-Rockford, IL
February 2001 to June 2004
Ensure residents receive balanced meals daily while supervising and mentoring homeless teen parents and pregnant teens. Facilitate weekly life skills groups, complete intakes, and maintain accurate daily documentation. CPR and First Aid Certified.
Paraprofessional
Rockford Public School/Eisenhower Middle School-Rockford, IL August 1999 to March 2003
Support administrative staff by monitoring designated areas to maintain a safe, clean school environment. Manage tardy room duties, document referrals, provide immediate verbal reports of concerns, and offer follow up assistance as needed. Trained in Nonviolent Crisis Intervention (CPI). Education
Regency Beauty Institute-Charlotte, NC
January 2014 to December 2015
London Eyes Inc.-Chicago, IL
January 2008 to December 2008
Tricoci Unversity School of Beauty Culture-Rockford, IL January 2007 to December 2007
Diploma
Auburn High School-Rockford, IL
January 1993 to December 1997
Certifications and Licenses
Cosmetology License
Driver's License
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