Logistics & Operations Leader with Cyber Focus
Resume:
972-***-**** ***********@*****.*** Frisco, Texas
WILLIAM E. McCARTHY
Logistics, Operations & Cyber Security
LOGISTICS MANAGER
LEAD OPERATIONS SPECIALIST
Develop, implement, and oversee logistics strategies and plans to ensure timely delivery of products and parts within budget constraints.
Coordinate and manage relationships with suppliers, carriers, and third-party logistics providers to enhance transportation efficiency and minimize costs.
Monitor inventory levels, warehousing practices, and shipping activities to ensure alignment with production needs and market demands.
Optimize the transportation network and distribution channels to achieve operational excellence and ensure timely order fulfillment.
Identify and resolve any logistics-related issues or bottlenecks, proactively developing solutions to enhance service levels. Lead and mentor logistics team members, fostering a collaborative and results-driven work environment. Ensure compliance with regulatory requirements and company policies, including customs procedures, trade compliance, and safety standards.
Collaborate with internal departments such as procurement, manufacturing, sales, and customer service to align logistics strategies with overall business objectives.
Manage logistics budgets, including cost control, vendor negotiations, and efficiency improvements. Monitor and analyze daily operational activities to ensure adherence to established goals and performance standards. Collaborate with engineering, manufacturing, supply chain, and quality teams to identify and resolve issues, ensuring seamless operational continuity.
Support and lead projects aimed at streamlining processes, reducing waste, and enhancing productivity through data analysis, Lean manufacturing, and Six Sigma methodologies. Oversee the execution of operational plans and projects to meet Boeing's goals for safety, quality, delivery, and cost. Serve as a point of contact for problem resolution and provide subject matter expertise for operational processes and best practices.
Coordinate with internal and external stakeholders to achieve timely and effective execution of project milestones. Passionate about empowering organizations to overcome complex business challenges and achieve their strategic goals. As a seasoned business leader with over a decade of experience, I bring a diverse background in training, logistics, management, IT, and strategic partnerships. My career has been defined by a results-driven approach, guiding innovative solutions and implementing strategic technological initiatives that drive measurable impact. With proven expertise in building and leading high-performing teams, I foster an environment of collaboration, innovation, and purpose-driven success. I pride myself on tackling the most difficult challenges with unwavering professionalism and a data-driven mindset, consistently aligning teams to deliver on ambitious objectives. I thrive on turning complex problems into transformative solutions, making a meaningful impact every step of the way. W O R K E X P E R I E N C E
Daimler Trucks North America · Grand Prairie, Texas Boeing · Coppell, Texas
P R O F E S S I O N A L S U M M A R Y
OPERATIONS MANAGER 2024 - Present
Direct day-to-day logistics and warehouse operations, overseeing inventory management, order fulfillment, and distribution across regional hubs to ensure consistent, on-time delivery. Lead and develop a team of employees across operations, quality assurance, and dispatch, fostering a high-performance culture grounded in safety, accountability, and continuous improvement. Track and optimize key performance indicators (KPIs) and service level agreements (SLAs), achieving a 98%+ order accuracy rate and reducing delivery delays by 22% year-over-year. Design and implement operational workflows and quality control procedures to improve efficiency, minimize errors, and ensure compliance with industry regulations and company standards. Partner with cross-functional teams—including procurement, customer service, and executive leadership to streamline supply chain processes and support strategic growth initiatives. J.P. Enterprises – Logistics Corp · Carollton, Texas QUALITY ASSURANCE OPERATIONS MANAGER 2017 - 2020
Lead and manage the quality assurance processes and systems to ensure compliance with Amazon’s operational standards and customer requirements.
Develop and execute quality control protocols, audits, and procedures to monitor and evaluate product and service quality throughout the supply chain.
Identify opportunities for process improvements by analyzing quality data and feedback, implementing corrective and preventive measures to address root causes.
Collaborate cross-functionally with operations, customer service, technology, and supply chain teams to optimize quality processes and ensure alignment across departments. Lead and mentor QA teams, promoting a culture of continuous improvement, accountability, and high performance. Ensure all operations meet regulatory and company-defined safety and compliance standards. Analyze quality metrics, prepare detailed reports for leadership, and make data-driven recommendations for enhancing operational excellence.
Conduct regular quality assessments and support continuous improvement initiatives to minimize defects and drive operational efficiencies.
Communicate quality standards and expectations clearly to all levels of the organization, driving awareness and adherence to quality protocols.
Amazon Logistics · Carrollton, Texas
LOGISTICS MANAGER 2015 - 2017
Manage day-to-day logistics operations, including overseeing delivery station activities, transportation planning, and on- time delivery performance.
Lead and mentor a team of logistics professionals, ensuring high levels of engagement, productivity, and adherence to safety and operational standards.
Collaborate with cross-functional teams including operations, customer service, supply chain, and technology to identify and implement process improvements that enhance operational efficiency and customer satisfaction. Develop and monitor key performance indicators (KPIs) to assess operational performance, identify trends, and take proactive measures to address issues.
Oversee carrier and vendor relationships, ensuring high service levels, cost control, and adherence to Amazon’s quality standards.
Lead efforts to optimize delivery routes, reduce delivery times, and minimize operational costs while maintaining Amazon’s customer promise.
Troubleshoot and resolve logistics-related challenges in real-time, using data-driven solutions and collaborative approaches.
Drive a culture of continuous improvement and innovation, identifying areas for operational enhancement and taking a hands-on approach to execution.
Amazon Logistics · Carrollton, Texas
DISTRIBUTION MANAGER 2015 - 2017
Oversee all aspects of distribution operations, including inventory management, warehousing, order fulfillment, and transportation logistics, ensuring efficient and effective execution. Develop and implement strategies to optimize operations, enhance service levels, reduce costs, and increase overall efficiency.
Lead, mentor, and manage a team of distribution staff, promoting a culture of safety, accountability, and continuous improvement.
Monitor key performance indicators (KPIs) and operational metrics to assess and improve productivity, order accuracy, and customer satisfaction levels.
Collaborate with internal departments, including sales, procurement, and customer service, to align distribution efforts with broader business goals and customer needs.
Identify, troubleshoot, and resolve distribution-related challenges, including inventory discrepancies, shipping issues, and order fulfillment delays.
Manage relationships with third-party logistics providers (3PLs), carriers, and other service partners to ensure seamless and cost-effective distribution processes.
Drive continuous improvement initiatives through process enhancements, cost reduction strategies, and adoption of new technologies in the distribution network.
Staff Force Personnel Services · Dallas, Texas
W O R K E X P E R I E N C E
SENIOR SYSTEM ANALYST 2006 - 2013
System Analysis and Design: Evaluate existing systems to identify areas for improvement, gather and document user requirements, and design solutions that align with business needs. Implementation and Testing: Oversee the deployment of new systems or enhancements, ensuring thorough testing and validation to maintain system integrity and performance. Collaboration: Work closely with stakeholders, including end-users, software developers, and project managers, to ensure seamless integration and functionality of systems. Documentation: Develop comprehensive technical documentation, including system specifications, user guides, and training materials, to support system adoption and maintenance. Support and Maintenance: Provide ongoing support for implemented systems, troubleshoot issues, and implement updates or patches as necessary to ensure optimal performance. BAE Systems · Irving, Texas
W O R K E X P E R I E N C E
PROJECT CONTRACTOR, AEROSPACE OPERATIONS 2002 - 2006 Project Execution: Participate in the planning, development, and execution of assigned projects, ensuring adherence to Boeing's standards and timelines.
Technical Expertise: Apply specialized knowledge and skills to perform tasks effectively, whether in engineering, manufacturing, maintenance, or other areas.
Collaboration: Work closely with Boeing employees and other contractors to achieve project objectives, fostering a cooperative and productive work environment.
Compliance: Ensure all activities comply with Boeing's policies, industry regulations, and safety standards. Reporting: Provide regular updates on project status, challenges, and outcomes to supervisors and project managers. Boeing · Coppell, Texas
WAREHOUSE AND DISTRIBUTION MANAGER 1996 - 2002
Warehouse Operations Management: Oversee daily warehouse activities, including receiving, storage, order fulfillment, and shipping, ensuring adherence to safety and quality standards. Inventory Control: Maintain accurate inventory records, conduct regular audits, and implement strategies to minimize discrepancies and optimize stock levels.
Distribution Coordination: Plan and coordinate product distribution activities to meet customer delivery requirements and optimize transportation costs.
Team Leadership: Lead, train, and motivate warehouse staff, fostering a culture of safety, efficiency, and continuous improvement.
Process Improvement: Identify opportunities for operational enhancements and implement best practices to improve warehouse and distribution efficiency.
Reporting and Analysis: Generate and analyze reports on warehouse performance metrics, using insights to drive operational improvements.
Motorola Solutions · Schaumburg, Illinois
CYBER SECURITY University of Phoenix, Dean’s List 2024 ECE TECHNOLOGY DeVry University
BUSINESS OPS & MANAGEMENT University of Hawai‘i
Phoenix, AZ 2023 - Present
Irving, TX 2008 - 2012
Honolulu, HI 1991 - 1995
E D U C A T I O N
O U T O F O F F I C E
SCOTTISH RITE OF FREEMASONRY, 32ND DEGREE
GRAND LODGE OF TEXAS, LEBANON LODGE, NO. 837
UNITED STATES MARINE CORP
2024 - Present
2023 - Present
1991 - 1995
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