Salesforce Admin & Developer with 7+ Years

Thanuja

+1-614-***-**** ******.*****@*****.***

OBJECTIVE

Salesforce Admin and developer with 7+ years of experience successfully configuring, customizing, and optimizing Salesforce implementations to align with organizational goals. My expertise extends across system administration, user support, and the strategic deployment of Salesforce solutions, consistently enhancing operational efficiency and driving business growth.

CORE COMPETENCIES

Languages & Tools: C, Java, Selenium, Apex, Asana, JIRA, Slack, GIT, Vscode.

Salesforce Technologies: Workflow and approvals, Apex Classes/Controllers, Apex Triggers, Visualforce Pages, Data Loader, Reports, Dashboards, Force.com IDE, VF Remoting, Validations Rules, Profiles, Roles, and Security, Lightning web components, External Sites, Flows, Process Builder, Eclipse, Apex Explorer, Data Loader, App Exchange, Offline Edition, Adobe Sign, Conga Composer, My Trailhead, Mockaroo, Data Masking.

Methodologies: Waterfall, Verification & Validation, Agile / Scrum, SDLC

CERTIFICATIONS

Certified Salesforce Administrator (ADM 201)

Certified Salesforce Developer (Salesforce Platform Developer 1 (DEV 401)

PROFESSIONAL EXPERIENCES

Salesforce Admin/ Developer Guidewire Software San Mateo, CA Aug 2023 – Present

Roles & Responsibilities:

Orchestrated the implementation and customization of Salesforce's Public Sector Package Model, aligning it with specific business processes and regulatory requirements, resulting in a 30% increase in operational efficiency.

Collaborated with stakeholders to define project goals and scopes, delivering tailored solutions that boosted public involvement and operational effectiveness, leading to a 25% uptick in client satisfaction.

Established and managed user profiles and roles to fortify data security and access control within the organization.

Enhanced Community functionality by integrating new fields and field sets via Salesforce Lightning, enhancing user engagement and satisfaction.

Developed custom Salesforce applications, including document management, case management, and community portals, driving service delivery improvements and public engagement.

Worked on the My Trailhead User management and assigned the roles to the users.

Created an external Portal for OCJS, streamlining data accessibility for external stakeholders.

Engineered an Aura Component for Login and Registration, enhancing user experience and accessibility.

Customized the site using Aura components based on client specifications, resulting in a 30% increase in site functionality and user satisfaction.

Technologies used: Data Loader, Permission Sets, Profiles, Public sector Package, Workflow rules, External sites, Layouts, Fields security, Data Masking, Visualforce pages, Aura components, HTML, CSS, Reports, JIRA, GitLab, Agile.

Salesforce Consultant BlackRock New York, NY Jan 2021 – June 2023

Roles & Responsibilities:

Designed and developed training programs for end-users, supporting IT implementation projects with a minimum of 10,000 active users.

Managed and monitored the learning management system (LMS), ensuring compliance with SOPs and quality documents.

Collaborated with project managers and subject matter experts to ensure accurate and timely delivery of training programs.

Conducted evaluations to measure the effectiveness of training programs.

Leveraged Salesforce-backed technologies such as my trailhead, Lightning Design System, Visualforce pages, and Apex customizations to create modern Enterprise Lightning Apps.

Created, maintained, and improved validation rules, custom workflows, custom objects, fields, and formulas in Salesforce.

Provided technical assistance and end-user troubleshooting for bug fixes, enhancements, and "how-to" assistance.

Developed Apex controllers to call for external requests to retrieve data from various APIs and display them to the component.

Utilized refined global search in Lightning by developing Apex classes and controllers to optimize search capabilities.

Experienced using Force.com IDE for creating, modifying, testing, and deploying Force.com applications.

Manipulated data using SOQL and SOSL statements within governor limits of platform database objects.

Participated in daily stand-up meetings and Scrum, resulting in effective solutions to business requirements.

Salesforce Consultant Medtronic Minneapolis, MN Aug 2018 – Dec 2020

Roles & Responsibilities:

Collaborated with project managers and subject matter experts to design, develop, and deploy Salesforce solutions supporting over 7,500 active users across multiple IT implementation projects.

Developed and customized Salesforce Lightning applications using Lightning Design System, Lightning App Builder, and Apex classes, triggers, and controllers to meet business requirements.

Created and maintained a sandbox-based development environment ensuring all deployments followed compliance standards, standard operating procedures, and quality documentation.

Monitored and maintained the Salesforce platform by performing regular bug fixes, enhancements, and providing technical support for end-user issues.

Implemented Salesforce Lightning components, Visualforce pages, and workflows to build modern, intuitive, and responsive user interfaces.

Performed code reviews, data validation, and user acceptance testing to ensure high-quality deployments and seamless user experience.

Supported multiple IT transformation projects by delivering scalable Salesforce solutions integrated with third-party systems, ensuring strong alignment with business goals.

Tested and deployed Lightning applications by appending multiple custom components and migrating configurations from Sandbox to Production.

Built and configured Lightning Component Tabs for Salesforce1 Navigation and developed Custom Applications in Lightning Experience for enhanced usability.

EDUCATION

Bachelor of Engineering in Electricals and Electronics from Visvesvaraya Technological University, India.

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