Administrative Data Entry Specialist Resume Title
Resume:
Felicia McKee
Lakewood, *****, 720-***-****, *********@*****.***
Summary
Detail-oriented Administrative Professional with 9 years of experience in community management and regulatory compliance. Skilled in record analysis, project management, and customer service. Managed budgets of up to $20 million and ensured compliance with state laws. Developed process maps and trained co-workers in unit procedures, demonstrating strong leadership abilities. Ready to leverage unique skills to enhance operational efficiency and foster community development.
Work Experience
07/2016 – 12/2025 Admin II/Interlock/Reinstatement Driver Services Team, State of Lakewood Colorado/DOR
●Served as a licensed Community Association Manager with the Department of Regulatory Agencies (DORA), meeting all continuing education requirements and maintaining necessary credentials.
●Conducted thorough analysis of records for revocation actions and reinstatement requirements.
●Devised process maps detailing Interlock procedures.
●Processed evidence for driver hearings to ensure procedural compliance.
●Compiled detailed evidence for driver's hearings, enhancing case outcomes.
●Performed document analysis for reinstatement requirements to facilitate accurate evaluations.
●Trained co-workers in unit procedures, promoting operational efficiency.
●Executed daily data entry and processing of customer-submitted documents, ensuring meticulous record-keeping.
●Provided exceptional customer service through phone and email correspondence, fostering positive interactions.
●Managed inbound and outbound communications across multiple lines, ensuring effective information flow.
07/2004 – 06/2016 Portfolio Community Manager, Association & Community Management
Lakewood
●Orchestrated and facilitated monthly board meetings and annual member meetings, effectively communicating the status of the association.
●Evaluated governing documents to ensure community compliance with state laws and mandatory guidelines.
●Supervised up to 6 staff members across accounting, collections, covenant control, and administrative functions to ensure timely completion of responsibilities.
●Led project management initiatives including filing insurance claims for multi-unit properties, overseeing significant projects like roof replacements and painting; responsibilities included contract negotiations, contractor selection, project execution, inspections, and finalizing claims/contract work.
●Demonstrated leadership across 9 years of management experience by providing cross-training and strategically assigning tasks to meet objectives.
●Coordinated community events, including holiday celebrations, summer pool parties, and fall parades, managing all aspects from announcements to preparations for successful execution.
●Conducted annual budget analysis to formulate yearly budgets and assess financial progress, ranging from $200,000 to $20,000,000 for each community.
●Reviewed financials and collections compliance daily and monthly to ensure accuracy and adherence to guidelines.
●Managed contract review and oversight of maintenance and project specifications to guarantee quality service.
●Monitored all complaints and violation reports, ensuring exceptional customer service standards were upheld.
●Created or reviewed communications sent to homeowners regarding Association updates.
●Authored articles for the Association’s newsletters (monthly, bi-monthly, and annual), ensuring content distribution through mail and online platforms.
●Maintained Association websites by regularly updating event information and Association news.
Education Sturgis Brown High School
Sturgis High School Graduate
●Completed required courses for diploma.
Skills
Microsoft Word
Excel
Access
Outlook
Google Meets
Zoom
Power Point
Copiers
Internet Software/Systems
Lotus 123
Promas
Condo Manager
DRIVES
DLS
Third Party Web Portals
Fax machines
Scanning Equipment
Contact this candidate