IT technician/helpdesk

Matthew Zachary Gurchiek

**** ******* *** ****** ************, IN 46256 317-***-**** cell ***************@*****.***

Job Objective

To obtain a position as an Information Technology Helpdesk Technician or Field Technician

Work Experience

Computer Docctor

January 2026 – Present

Responsible for using 3 platforms, including WorkMarket, Field Nation, and Email submissions to confirm work orders, order details, parts to perform onsite job work, as well as inventory, track job completion customer satisfaction and returns. Perform POS installation, wiring and wiring termination, use of several low voltage tools, and normal tools. Drive several miles, or short, and be on time for several customers, including the USPS. Keep track of all paperwork and get signatures from managers onsite before leaving, that they are happy with work done. Keep track of all mileage and expenses, or personal equipment used. Work with several vendors to make sure work was completed to satisfaction, and get confirmation from them before leaving site location with checkout code.

Mr. Appliance

July 2025 – January 2026

Responsible for all company equipment as a technician, including, but not limited to: company vehicle, Credit Cards, van stock, tools, customer ordered equipment, Company software input of calls, time card, and assisting other colleagues on specific other jobs. Earned a Samurai certification for appliances of all models, learned basic electricity skills, including 120/240V circuits, Electronic boards and components, Mechanical skills with hands on equipment, and in home customer skills. Provide great customer service, while in their house, as well as go above and beyond, receiving several 5* reviews for the company.

Care Free Spas

October 2024-december 2024

Field technician responsible for delivery of hot tubs and indoor spas. Electrically wire in all components and other options. Drive company truck for deliveries as far as Chicago, Cincinatti and Louisville. Work directly with customers on instructions for chemicals, as well as operations. Fill out paperwork for office use after each interaction. Use a forklift in the shop for proper deliveries for the next day. Work directly with the head technician, GM, and owner on a daily basis. Run a crew of up to 4 people as their direct boss for installations.

Midwest Maintenance and Costruction

January 2024 April 2024

Working at various gas stations we had contracts with. Working on repairs of fuel tanks, fuel lines, fuel dispensers, POS systems, fuel monitoring software (mostly VeederRoot) to maintain fuel levels, monitor for leaks, detect line failures, and fuel dispensing, electrical wiring, work with small and large hand tools as well as machinery. Working in dangerous environments around dangerous chemicals with electricity, and upkeep of software in fuel dispensers in the pumps.

Interblock USA LC

March 2023-July 2023

Travel and work at various casinos repairing, installing, removing our machines specific to our company. We had a proprietary software for our machines that took extensive training to learn. This job also required the ability to work with various tools on different machines. Knowing how to take them apart and put them back together was critical as it involved hardware components as well as computer components. All of this had to be done in a live environment because casinos are open 24 hours a day. This required the ability to work with the public as well as being under pressure not to hurt patrons as well as get the job done. There was a great deal of troubleshooting ability to decide if it was mechanical or a software issue in a live environment.

Ecamsecure/Gardaworld

November 2022 – November 2022

Standard setup and transportation of solar panel security camera systems. Configuration of wireless cradle point devices as we as SIM cards for cellular wireless networks. Configure specific setups for client sites for their preference of their individual needs of monitoring of property and equipment. Work with the client to train them on how to use their system and how it will respond to them when instances occur. Communicate with HQ to ensure that all systems are functioning properly from a remote location and ensure all notifications are being sent to the appropriate recipients upon violations

Aylo Logistics

April 2022 – July2022

Contract work as a deliver driver for Amazon. Maintain my van for my route, Pickup and load my packages for my route at the station, proceed with the rest of my fleet on our routes, deliver packages to customers per their location requests, Fill the van with fuel after finishing my route before returning to the station and doing the post trip vehicle inspection.

Wal-Mart Maintenance

October 2021 – February 2022

Clean and maintain the meat and dairy coolers. Sweep and mop floors in the store. Stock meat coolers with fresh meat. Directly assist my shift manager with random issues that occurred during the night shift

Computer Refresh Specialist June 2019 – March 2020

Pro Unlimited, Indianapolis, IN

Responsible for being onsite, exchanging out new laptops/desktops for onsite, as well as field employees who were remote. Manage inventory, as well as scheduling for upgrades, both in person and by phone. Migrate all user profile data, programs, and personalization to make the transition from Windows 7/8 to Windows 10 seamless for the end user. Also, Remote support, Physical Hardware and Software Maintenance for Windows 7/8/10.

Image Ipads, Imacs, HP and Lenovo laptops. HP certified Technician repairing HP laptops and Chromebooks as well as Lenovo laptops. Smartsheet user and helping with shipping and receiving in the warehouse. Modify scripts for imaging purposes, as well as, configuring DEP profiles for Indianapolis schools.

Warehouse Shipping and Receiving May 2019 – June 2019

Sam Ash Music, Indianapolis, IN

Manage receiving and shipping for the warehouse in various areas. Responsible for Receiving shipments in the morning coming into the warehouse using various technical devices and software. Responsible for Shipping using different software and technical processes to work with vendors. I work well with my GM, as well as the Manger of my department and crew that I work with directly on a daily basis.

Delivery Driver March 2018 – April 2019

Puccini’s Smiling Teeth, Indianapolis, IN

Deliver pizzas, buss tables, and work the front counter. Responsible for food preparation as well as inventory management of current product. Work with all levels of the company as well as the general public with great customer service skills, and communication on all levels.

Field Engineer: March 2012 – October 2017

Cyberian Technologies, Indianapolis, IN

Responsible for being onsite to manage any and all clients, driving to all locations, as well as, answering phone calls and emails from a clientel of over 80 companies we support or host, including phone, onsite and remote services. Working with Active Directory, Microsoft Exchange, Cisco, Axia phone systems, Veeam and Symantec backups, VMWare virtual environments, Labtech monitoring agents, Voicelogic

Network Administrator for Miller Pipeline, Indianapolis, IN

Cyberian Technologies, Indianapolis, IN

Onsite Network Administrator for Managing IT infrastructure as well as end user support. Microsoft Exchange, Cisco, Veeam Backup and Replication, Active Directory, VMWare environment including ESX hosts, Labtech monitoring agents, Microsoft Office, Inventory for yearly budgets, Wiring and Terminations, Remote support, Physical Hardware and Software Maintenance. Offered full time employment before choosing to stay with Cyberian and go back to our Corporate office.

Network Administrator for Town of Brownsburg, Indianapolis, IN

Cyberian Technologies, Indianapolis, IN

Onsite Network Administrator for Brownsburg, suburb of Indianapolis, Responsible for Town Hall, Police Station, Fire Departments, Town Managers, Wastewater Management, Street Department, Health Clinic, Parks and Recreation, Utility Department, Planning and Building. Managing all departments from Microsoft Exchange, Cisco/Dell switches and routers, Veeam Backup and Replication, Active Directory, Axia Phone Systems, VMWare environment including ESX hosts, N-able monitoring agents, Microsoft Office, Several Government Software Programs, Inventory for yearly budgets, Wiring and Terminations, Remote support, Physical Hardware and Software. Offered full time employment before choosing to stay with Cyberian and go back to our Corporate office.

Technician February 2007 – 2012 Tritronics of America, Indianapolis, IN

Responsible for installing televisions, satellites, satellite receivers, audio equipment, cabling, multi-switches,

POS wiring + termination, hardware, and remote with base station. Design cabling and layout of audio/video installations. Ability to manage a 25 hour work week while attending Harrison College full time.

Skills and Certifications

HP Certified Technician, Lenovo Certified Technician, CompTIA A+, Network+, Working towards MCP

Knowledgeable in: Server 2008/R2, 2012/R2, 2016, Microsoft Exchange 2010, 2013, 2016, Active Directory, Labtech, Veeam and various Backup solutions

Knowledgeable in :VMWare Physical Host maintenance, ESXi 5.1, 5.5, 6.0, VSphere Client 5.1, 5.5 VCenter Server 5.1, 5.5

Knowledgeable in: Windows 7, Windows 8, Windows 8.1, Windows 10

Computer proficiency in Microsoft Office 365 Management, as well as Microsoft Office 2010, 13, 16

Hardware/Software, assembly and installation for Server, desktop, laptop and Host’s for VMWare

Strong communication and customer relationship-building skills; ability to quickly establish rapport

Excellent interpersonal, organizational, time management, verbal and written communication skills

Training Experience

Knowledgeable in: Audio/Video, Satellite’s, CCSTV’s, Cabling, POS, Installation, and Maintenance (Commercial and Residential)

Education

Bachelor of Applied Science - INFORMATION TECHONOLOGIES, Harrison College, Indianapolis, IN -2012

GPA 3.90

Dean’s List

Associate of Applied Science - NETWORK ADMINISTRATION, Harrison College, Indianapolis, IN - 2010

GPA 3.92

Dean’s List

7414 Trestle Way Circle Indianapolis, IN 46256 317-***-**** cell ***************@*****.***

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