Inbound Call Support & Data Entry Specialist

MOHAMMAD SARWAR AZIZI

Falls Church, VA 202-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Customer Service Specialist with 3+ years of experience in high-volume inbound/outbound call handling, data entry, and remote administrative support. Proven ability to navigate multiple web-based systems, document interactions accurately, and follow structured workflows. Skilled in multitasking, problem resolution, and maintaining productivity and compliance in remote environments. KEY SKILLS

● Inbound/Outbound Call Handling

● Data Entry & Record Management

● Real-Time CRM Documentation

● Multi-System Navigation (CRM, Web Platforms)

● Microsoft Word, Excel, Outlook

● High-Volume Email Management

● Active Listening & Problem Solving

● Remote Work & Virtual Collaboration

● Typing Speed: 35+ WPM

PROFESSIONAL EXPERIENCE

Customer Service Representative / Case Management Specialist – Remote CARE – Afghan Evacuation & Resettlement Program U.S. Department of State July 2022 – July 2025

● Managed 100+ daily inbound/outbound calls and emails with accuracy and professionalism.

● Documented all interactions in CRM systems in real-time, maintaining compliance with procedures.

● Entered, verified, and updated client records, ensuring data integrity.

● Resolved complex customer inquiries while collaborating with internal teams to maintain workflow efficiency.

● Recognized for exceeding performance metrics and productivity standards. Deputy Director-General – Team & Operations Support Central Bank of Afghanistan Kabul

March 2021 – August 2021

● Handled high-volume stakeholder communication and accurate operational documentation.

● Supported workflow organization and compliance adherence across teams. Senior Technical Advisor / Education Specialist

Ministry of Education Kabul, Afghanistan

2009 – 2021

● Coordinated communications and managed data across multiple high-priority projects.

● Provided guidance and support to teams to enhance service delivery. Program & Field Operations Support

United Nations Agencies (UNICEF, WFP, UNDP) Afghanistan & Pakistan 1992 – 2009

● Maintained accurate records, assisted with data entry, and supported program coordination.

EDUCATION

Master of Arts – Public Management Kabul University Bachelor of Business Administration Maryam Institute of Higher Education ADDITIONAL QUALIFICATIONS

● Fully equipped home office with reliable high-speed internet

● Experienced in following SOPs and structured workflows

● Strong organizational, time management, and multitasking skills

● Comfortable navigating multiple systems simultaneously

Contact this candidate